UGI has received a number of calls from customers reporting an odor of gas inside their homes over the course of the day. Many of these calls have been the result of outside vents that have been blocked by snow and ice.
UGI reminds residents of the importance of clearing any accumulation of snow or ice from the outside vents of your furnace or other natural gas appliances. This allows air flow necessary for safe operation. Blocked vents can lead to a dangerous build-up of carbon monoxide inside your dwelling. A foul odor in your home may indicate that a vent is blocked.
If the snow is deep, clear the area around the gas meter, providing a path for UGI personnel who may require access. Please work carefully around your gas meter. Keep snow blowers or other powered equipment and snowplows away from the gas meter.
Be aware that UGI adds an odorant, which smells like rotten eggs, to natural gas to help you detect a gas leak. If you smell natural gas, leave the building immediately, taking everyone with you. Do not use the phone, light a match, or switch anything on or off. Leave the door open, and once clear of the area, call UGI from your cell phone or neighbor’s home. UGI’s emergency response number is 1-800-276-2722. UGI will send a service technician to investigate the odor immediately. UGI emergency responders are available 24-hours a day, 365 days a year. Your safety is always our top priority.
UGI Utilities, Inc. is a natural gas and electric utility with headquarters in Reading, Pennsylvania. UGI serves 690,000 customers in 44 Pennsylvania counties and one county in Maryland. Customers and community members are invited to visit the UGI website at www.ugi.com; our Facebook page at www.facebook.com/ugiutilities; or follow us on Twitter at www.twitter.com/ugi_utilities.