Emergency
Emergency Information
Have an Emergency?

Smell gas or have a power outage?

Please call us at

(800)-276-2722
Search

UGI URGES RESIDENTS TO FOLLOW SAFE PRACTICES WHILE CLEARING ICE AND SNOW

11 Feb 2019

With snow and ice accumulations predicted over the next 24 hours, UGI encourages residents to be “winter-wise” by using safe practices when clearing ice and snow that could affect the operation of appliances serving homes or businesses.

  • Clear any accumulation of snow or ice from the outside vents of your natural gas appliances.  This allows the air flow necessary for safe appliance operation. Blocked vents can lead to a dangerous build-up of carbon monoxide inside your home.
  • Should a significant amount of snow accumulate, clear snow from the area around the gas meter, providing a path for UGI personnel who may require access.  Please remove snow or ice accumulations carefully from around your gas meter.  Keep snow blowers, snowplows and other powered equipment, which can damage natural gas facilities, away from the gas meter.
  • Do not use sharp objects, salt, ice melting chemicals or hot water to remove snow and ice from your gas meter.
  • As you work outside, look up! Cautiously remove ice hanging from roof edges above your natural gas meter to prevent injuries due to ice or snow falling from roofs or branches.
  •  Remember that an electric power outage will affect blowers and electronic ignition systems on natural gas appliances.  If your gas heater does not relight when the power returns, turn the unit off for a moment, then back on.  If it still does not light, call a heating professional for service.
  • Be aware that UGI adds an odorant, which smells like rotten eggs, to natural gas to help you detect a gas leak. If you smell natural gas, leave the building immediately, taking everyone with you. Do not use the phone, light a match, or switch anything on or off.  Leave the door open, and once you are in an area where you can no longer smell gas, call UGI from your cell phone or neighbor’s home. UGI’s emergency response number is 1-800-276-2722.  UGI will send a service technician to investigate the odor immediately.  UGI emergency responders are available 24-hours a day, 365 days a year.  There is no charge for this service. Your safety is always our top priority.

 

UGI Utilities, Inc. is a natural gas and electric utility with headquarters in Reading, Pennsylvania. UGI serves 700,000 customers in 45 Pennsylvania counties and one county in Maryland. Customers and community members are invited to visit the UGI website at www.ugi.com; our Facebook page at www.facebook.com/ugiutilities; or follow us on Twitter at www.twitter.com/ugi_utilities.

×