Reading, PA – UGI Utilities is warning consumers about potential phone scams where an unauthorized caller poses as a utility representative. Today, UGI was notified by several consumers of suspicious phone calls. In one instance an individual who was not a customer was asked to set up a payment arrangement for a past due UGI bill.
Thus far, these calls have only been received by customers in UGI’s Gas Division. UGI Penn Natural Gas customers have not been targeted at this point. However, UGI is sending this alert to all divisions as a precaution.
The following information will help consumers recognize legitimate phone calls from UGI:
· A legitimate UGI representative will be able to provide detailed customer account information including name, address, account number, billing/payment history, etc.
· UGI does not offer discounts for prepayment of utility bills.
· UGI residential customers who are behind on their utility bills will receive one or more written collection or termination notices before a UGI representative will call regarding payment.
· A UGI representative who calls regarding a past due bill will offer a number of payment methods, including in-person payment at an authorized payment agent, and will discuss a possible payment arrangement to spread out repayment over time.
· UGI does not directly process any credit or debit card transactions. To pay a UGI bill via credit or debit card a customer must call an authorized, secure third party vendor. This payment center does not initiate phone calls to customers.
Any customer who has concerns about a caller who claims to be collecting payments for UGI should call UGI Penn Natural Gas’ credit department immediately at 1-888-829-8611 to confirm that the phone call was legitimate.
UGI Utilities’ headquarters is located in Reading, Pennsylvania. UGI Penn Natural Gas serves natural gas in northeastern Pennsylvania. Additional information about UGI is available at www.ugi.com.