A number of UGI customers in both its Natural Gas and Electric service areas have received phone calls stating that they owe money for their energy bills and that non-payment would result in having their service shut off later that day.
The scam caller goes on to instruct the customer to purchase a money order or pre-paid cash card to avoid shut-off. These phone calls are not generated by UGI or an agent of the company, nor is this the normal process that UGI would follow if a customer is not current on their account.
Most calls have been received by residential or commercial customers who are current on their account. A number of these calls have come from the 330 area code in Ohio. UGI advises all of its natural gas and electric residential and commercial customers to provide no information if they receive this call and contact UGI at 800.276.2722.
UGI Utilities has headquarters in Reading, Pennsylvania and serves 670,000 customers in 45 Pennsylvania counties and one county in Maryland.