UGI has restored natural gas service to nearly all customers impacted by an outage in Wilkes-Barre. By mid-afternoon on Tuesday, only 13 active customers were waiting for light-ups. UGI crews will continue restoring service on a house-by house basis, focusing on providing heat and hot water heating where possible, and will continue to work through the next several days
UGI has opened a customer contact point at 450 S. Empire Street in Wilkes Barre for individuals whose homes or properties were affected by the incident. At the UGI contact point, customers can inquire about restoration of natural gas service to heat, hot water heating, and other appliances such as ranges and dryers. The customer contact point will be open until 8 p.m. Customers affected by this incident are reminded they can also call with any inquiries on a 24-hour basis at 1-800-276-2722.
UGI reminds customers in the affected area that Company crews will need to gain access to affected homes multiple times to fully restore natural gas service. Customers who cannot be home and need to communicate special access instructions to UGI, are asked to call UGI’s Call Center at 1-800-276-2722.
UGI reminds customers that under no circumstances should they attempt to turn their natural gas service back on their own. Customers are reminded that if they smell gas they should immediately leave the building and call UGI at 1-800-276-2722 from a safe location.
UGI is sorry for any inconvenience, and thanks all affected customers for their continuing patience and understanding as the Company works to resolve this service outage.