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Update: UGI Hurricane Sandy Outage Response

29 Oct 2012

Wilkes-Barre (October 29, 2012 – 5:15 p.m.) – UGI Electric Division has experienced power outages in Luzerne County Monday due to high winds from Hurricane Sandy.

Currently, UGI has approximately 418 customers out of service in the following locations: Fairmont, Lehman, Ross, Jackson and Monroe townships.

As the storm intensifies, repair crews will stand down until such time as it is safe to resume restoration work. Due to increasing winds, we anticipate significant outages to occur overnight. UGI will have special crews standing by to address safety issues associated with downed wires through the night.

UGI Electric Division customers experiencing a power outage should call UGI at 800-276-2722, or may report an outage at www.ugi.com/outages. Customers can also check the Outage Center for the most recent outage information. UGI Electric Division requests an outage report be made one time, so Customer Service Representatives can address all customer calls as promptly as possible.

Safety is a priority at UGI. We remind customers and community members to always avoid downed power lines and stay away from any electrical equipment that is partially or totally submerged in water. In the event of an electrical emergency, customers are advised to contact UGI Electric immediately.

For those affected by electric outages, emergency shelters within the UGI – Electric Division service territory have been opened by the American Red Cross – Northeast PA Region at Dallas High School, 2000 Conyngham Avenue, Dallas; and Luzerne County Community College, 1333 South Prospect Street, Nanticoke.

If you depend on electric-powered medical equipment for life-support for yourself or a family member, we recommend that you purchase a back-up power supply or arrange a plan to stay with family or friends.

If you are a residential customer with special needs and have an emergency, please contact your regional 911 center. Special needs customers calling UGI to report an outage should identify themselves as such to the customer service representative. UGI can provide information to assist you in connecting to your local 911 center.

Customers with wells who lose electric service will not be able to operate well pumps. UGI suggests filling the bathtub with water to have supplies available for personal use. Customers who have lost electric service are also reminded not to attempt to use natural gas appliances such as ovens or dryers to heat living spaces in their homes. Operating appliances in this manner will create a safety risk and should not be attempted.  If you use a generator during an outage, please make sure it is used safely by following the manufacturer’s instructions on proper venting and operation.

UGI will be fully staffed 24/7 in our Customer Service center and in the field to deal with power outages as quickly as possible.

Additional updates will be available on an ongoing basis at www.ugi.com/outages; on Facebook at www.facebook.com/ugiutilities; Twitter at www.twitter.com/ugi_utilities. For those who do not have Internet access, updates and news will also be provided to local media outlets, including newspapers and radio. If you would like to sign up to receive e-mail messages regarding power outages and restoration updates, please go to www.ugi.com/outages and click on “UGI Electric Customers” under “Sign up for Outage Updates via E-mail.” Next, enter your name and e-mail, and click submit. Please note: Customers and non-customers alike can use this service.

UGI Utilities – Electric Division serves 62,000 customers in portions of Luzerne and Wyoming counties. Additional information about UGI’s Electric Division is available online at www.ugi.com.

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