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Frequently Asked Questions:

faq-iconHow do I participate in the UGI Gas Equipment Rebate Program?

Participation is easy! All you have to do is install qualifying ENERGY STAR® gas equipment in your home or business, and visit the gas rebates page at for an application. You can apply through our online portal or print and mail an application form to the address on the form.

faq-iconWhen can I participate?

Rebates are subject to funding availability

  • UGI-Gas Equipment rebates are available for qualifying equipment installations made on or after January 1, 2017.
  • UGI-PNG Equipment rebates are available for qualifying equipment installations made on or after January 1, 2018.
  • UGI Electric Rebates are available starting June 1, 2016.
faq-iconWhy is UGI offering this program?

UGI cares about our customers. For that reason, we voluntarily filed this Energy Efficiency and Conservation (“EE&C”) Program with the Pennsylvania Public Utility Commission. The program is designed to help our customers make their utility bills more affordable. The program is also designed to encourage customers to utilize efficient gas equipment instead of costly and less environmentally friendly sources like oil, coal and electricity.

faq-iconWho is eligible to participate in the Gas Equipment Rebate program?

All Residential UGI-Gas & UGI-PNG customers and Commercial UGI-Gas & UGI-PNG customers taking service under Rate N or NT are eligible to participate. UGI-CPG customers are not yet eligible. If you are a gas customer, please click here to verify your current eligibility for these programs by zip code. If you have any questions, please email

faq-iconWho is eligible to participate in the Electric Rebate program?

All Commercial and Residential UGI Electric customers are eligible to participate.

faq-iconDoes it matter what kind of equipment I am currently using to qualify?

No. You can be currently using any kind of fuel or equipment as long as it is being replaced with an ENERGY STAR® appliance. However, UGI Electric customers are only eligible for UGI Electric programs while UGI-Gas and UGI-PNG customers are only eligible for UGI Gas programs.

faq-iconHow do I find a contractor to install my equipment?

For a full list of UGI contractors you can visit

faq-iconCan I install the equipment myself?

Yes. You are eligible for the rebates with DIY installations.

faq-iconHow long will it take to receive my rebate check?

Generally, 4 to 6 weeks after approval.

faq-iconCan I get multiple rebates if I install multiple pieces of equipment?

Yes. The only rebate that has quantity restrictions are Wi-Fi thermostats with a limit of 2 per household. There are no quantity restrictions on any other rebate.

faq-iconHow much energy will I save?

This will vary depending upon the type of equipment being replaced and the new equipment being purchased along with personal usage patterns.

faq-iconWhat if I am not a UGI Customer?

Unfortunately, you must be either a UGI-Gas, UGI-PNG, or UGI Electric customer to qualify for the rebate programs. Continue to check with both your electric and natural gas utilities about their current rebate offerings.

faq-iconWho do I contact if I have more questions?

Please send an email to or call the UGI Customer Service Center at 1-800-276-2722.