Billing System Upgrade

Billing System Upgrade

Billing System Upgrade

Your New Bill

Your customer account number can be found in the upper right hand corner of your bill.

New Customer Account Number

A new customer account number will be assigned to you this September. When you receive your bill from UGI’s new system, which will have a due date of September 27 or later, depending on your position in our monthly billing cycle, please make note of your new customer account number. Your new customer account number will start with a “4.” See the sample bill to learn where you can find your customer account number. You’ll need this number when you register your account online or if you contact us about your bill. If you pay your UGI bill through your bank, you’ll need to update this information within your online or mobile banking account.

Format Unchanged

The bill you will receive from UGI’s new system will look very much the same as it does today with respect to information and format. Customers served by UGI Utilities (Gas Division and Electric Division) or UGI Penn Natural Gas will notice that their bill will be a larger 8 ½” x 11” size starting in September.

Your Online Account

New Improved Online Account

In September, all customers will have online access to their UGI account from a variety of computers, tablets and mobile devices. Here’s a list of things you will be able to do online at www.ugi.com once you register your account:

  • View and pay bills online
  • Check account balance
  • Review usage and billing history
  • Reduce your bills with energy saving tips
  • Apply for energy efficiency rebates
  • Update your account information (phone numbers, email or mailing address)
  • Sign up for Budget Billing, ABC Auto Pay, or eBill
  • Update your bank account(s) used for UGI bill payments
>

Setting Up Your New Online Account

Once you receive your September bill, which will show a due date of September 27 or later and will include your new account number, you can set up your new online account at www.ugi.com. All customers will receive paper bills in September, including those who were previously enrolled in UGI’s previous eBill program. Previous eBill customers will also receive their new account number via email when their September bill has been issued. Please note: For your security, your login, password and banking information will NOT be transferred to your new online account.

You will not be able to make online payments in the new system or view any account details until a bill has been issued by the new system and you have received a paper bill or email with your new account number.

Your Next Steps

Current UGI eBill Customers

Please be aware that you will not be able to make online payments in the new system or view any account details until a bill has been issued by the new system and you have received a paper bill or email with your new account number.

For August bills that are due prior to September 27th, you have several payment options:

  • Mail a check payment.
  • Pay in person at an authorized UGI payment site. Locate a site near you at checkfreepay.com
  • Call 1-800-276-2722 and speak to one of our representatives who can take a check by phone, free of charge. (Due to our system upgrade, we are currently experiencing high call volume and wait time and suggest that you call closer to your payment due date, in order to minimize your wait time).
  • Make a one-time credit or debit card payment via our website or our automated phone payment system; however, there is a $3.95 charge for this service.

You can set up your new online account at www.ugi.com once you receive your bill from UGI’s new system, which will have a due date of September 27 or later, depending on your position in our monthly billing cycle. Your new customer account number will start with a “4.” You will receive a paper bill in the mail with your new account number as well as an email with your new account number once a September bill has been issued.

View the following video for steps on how to set up a new online account.

>

Customers who do not participate in UGI’s eBill

Upon receipt of your September 2017 bill, you may register for an online account and enroll in UGI’s new eBill program at www.ugi.com.

If you make payments through your bank’s online website, please be sure to update your account information within your online and/or mobile banking account.

FAQs

I’d like to set up my new UGI account online. When will I receive my new account number?

Your new account number:

  • Will be included with your September bill, which will have a due date of September 27 or later, depending on your position in our monthly billing cycle.
  • Starts with a “4”.
  • Appears in the top right-hand portion of your invoice.
  • Will be needed in order to register your account online, or when contacting UGI for assistance.
  • Will need to replace your old account number if you pay your UGI bill via your bank.

All customers, even those who were previously enrolled in UGI’s eBill program, will receive paper bills in September. These bills will arrive in clearly marked envelopes, indicating that the invoice contains your new account number.

UGI customers who were previously enrolled in eBill will also receive email notifications that will include their new account number.

I was given my new account number and set up my online account, but there’s no billing or account information available.

Customers who were provided with their new account number prior to receiving their September bill will be able to set up their online account, but will not be able to make payments or view any account details until they receive their September bill. You’ll know when your bill is available to view and pay online when you receive your paper bill that shows a due date of September 27 or later. Previously enrolled eBill customers will also receive emails that provide this information.

UGI Utilities

1-800-276-2722
customersupport@ugi.com