FAQs

I’d like to set up my new UGI account online. When will I receive my new account number?

Your new account number:

  • Will be included with your September bill, which will have a due date of September 27 or later, depending on your position in our monthly billing cycle.
  • Starts with a “4”.
  • Appears in the top right-hand portion of your invoice.
  • Will be needed in order to register your account online, or when contacting UGI for assistance.
  • Will need to replace your old account number if you pay your UGI bill via your bank.

All customers, even those who were previously enrolled in UGI’s eBill program, will receive paper bills in September. These bills will arrive in clearly marked envelopes, indicating that the invoice contains your new account number.

UGI customers who were previously enrolled in eBill will also receive email notifications that will include their new account number.

I was given my new account number and set up my online account, but there’s no billing or account information available.

Customers who were provided with their new account number prior to receiving their September bill will be able to set up their online account, but will not be able to make payments or view any account details until they receive their September bill. You’ll know when your bill is available to view and pay online when you receive your paper bill that shows a due date of September 27 or later. Previously enrolled eBill customers will also receive emails that provide this information.

I’m an eBill customer. What steps do I need to take to continue making my payments online?

On September 5, 2017, UGI launched a new user-friendly, self-service option for customers to login and pay your bill. As soon as you receive your September bill, which will show a due date of September 27 or later and will include your new account number, you can set up your new account in our new system. All customers will receive paper bills in September, including those who were previously enrolled in UGI’s previous eBill program. You will also receive your new account number via email when your September bill has been issued. Please note: For your security, your login, password and banking information will NOT be transferred to your new online account.

I have a bill that’s due in September. I am an eBill customer, but since UGI upgraded its system, I’m no longer able to access my account and the account number on my bill is not working. How can I make my payment?

To access your UGI account online, you will need your new account number, which will be included in your September bill (with a due date of September 27 or later). If you are attempting to sign-in using your old account number, which is printed on all bills issued prior to September 5, you will receive an error message. Please note, new account numbers begin with a “4”.

For August bills that are due prior to September 27th, you have several payment options:

  1. Mail a check payment.
  2. Pay in person at an authorized UGI payment site. Locate a site near you at checkfreepay.com
  3. Call 1-800-276-2722 and speak to one of our representatives who can take a check by phone, free of charge. (Due to our system upgrade, we are currently experiencing high call volume and wait time and suggest that you call closer to your payment due date, in order to minimize your wait time).
  4. Make a one-time credit or debit card payment via our website or our automated phone payment system; however, there is a $3.95 charge for this service.

Why am I being charged $3.95 to make an online credit card payment?

Our third-party bill payment service provider charges a $3.95 fee for this service (one-time payments using a credit or debit card). To avoid paying this fee, you may sign up for our new eBill program after you receive your new account number in your September bill, which will show a due date of September 27 or later. You may also mail your payment or call 1-800-276-2722 to make a check payment over the phone free of charge.

I have recurring or future payments in eBill scheduled to process after August 31. Will these payments be processed?

No. eBill payments authorized from UGI’s current online payment site will not be processed after August 31, 2017.  If you are an eBill customer with a one-time or recurring payment scheduled after August 31, 2017, you may mail a check, make a one-time online payment (with convenience fee) for payments, or call 1-800-276-2722 to make a check payment by phone, free of charge.

As a reminder, any customer with an existing UGI online account will need to set up a new UGI online account following receipt of their September 2017 bill. If you wish to continue to pay your UGI eBill through recurring payments, you will need to make that selection once you set up your new online account. This cannot be done until after you receive your new customer account number on your September bill, which will have a due date of September 27, 2017 or later. If you are currently registered for a UGI online account, you will receive instructions explaining the steps you must take to set up your new online account and recurring payments.

I am enrolled in UGI’s ABC Auto Pay program. Will my automatic deductions continue?

Automatic payments from your checking or savings account through UGI’s Easy as ABC Program will continue. No further action is required if you receive a paper bill each month indicating that the amount due is “ABC”. Your monthly payments will continue to be automatically deducted from your designated checking or savings account on your due date.

Please note: ABC Auto Pay deductions are not the same as recurring eBill account payments. Recurring eBill payments authorized from the old online accounts after August 31, 2017 were not accepted. See the question above for more information about eBill recurring payments.

Do I need to re-enroll in Budget Billing?

No. Your enrollment in Budget Billing, also known as the Equal Monthly Payment plan, is not impacted by our billing system upgrade. No action is required if you wish to remain on Budget Billing.

Can I continue to make payments through my bank’s online payment service?

Absolutely. However, please update your UGI account number within your bank’s online and/or mobile banking platform at your earliest convenience. When you receive a bill from UGI’s new system after September 5, 2017, it will contain a new account number. Your account number can be found in the upper right-hand corner of your bill (starting with “4”).

Invalid or missing account information, including an outdated customer account number, may result in the delayed posting of your payment.

Can I access my account information online if I’m not enrolled in eBill?

YES! With UGI’s upgraded system, all customers can access their account information online from a variety of computers, tablets and mobile devices. Here’s a list of things you will be able to do online at www.ugi.com once you register your account and receive your September bill:

  • View and pay bills online
  • Check account balance
  • Review usage and billing history
  • Reduce your bills with energy saving tips
  • Apply for energy efficiency rebates
  • Update your account information (phone numbers, email or mailing address)
  • Sign up for Budget Billing, ABC Auto Pay, or eBill
  • Update your bank account(s) used for UGI bill payments

To register your account for online access, visit www.ugi.com. You will need your new customer account number (starting with a “4”), which will be which can be found in the upper right-hand corner of your September bill, which will have a due date of September 27 or later.

I received my September bill and my new account number. What are all of the payment options available to me?

After receiving your bill with your new account number (with a due date of September 27 or later), you can take advantage of our new, improved eBill program (option 1 below). In addition, customers may also continue to choose from several alternative payment methods, including the following:

  1. Visit ugi.com to enroll in our new eBill program to avoid one-time payment fees and schedule recurring payments or use your checking account each month, free of charge.
  2. Make a one-time credit/debit card payment through our website or phone payment system. Note: there is a third-party charge for this service.
  3. Mail a check to UGI.
  4. Pay by phone. Call 1-800-276-2722 and speak to a representative to pay, free of charge.
  5. Pay in person at an authorized UGI payment site. Locate a site near you at checkfreepay.com
  6. Explore payment plans and other options to make paying your bill easier at https://www.ugi.com/payplans.

UGI Utilities

1-800-276-2722
customersupport@ugi.com