Behind on Utility Bills? We’re Here to Help
In addition to UGI-specific programs such as the Customer Assistance Program (CAP), Operation Share, and the Low Income Usage Reduction Program (LIURP), there are community-based programs available to Residential customers.
UGI Assistance Programs
Calculate the weekly gross income (before taxes) for all members of your household. This information will be needed to help get you the maximum amount of assistance available.
If your household income is at, or below, the income levels shown below, you may qualify for at least one of the UGI Customer Assistance Programs. Learn more about UGI Customer Assistance Programs.
Eligible Gross (Before Taxes) Based on Number of Household Members | |||
|---|---|---|---|
1 | 2 | 3 | 4 |
$3,325 | $4,508 | $5,692 | $6,875 |
Problems Paying Your Bill?
If you need to make a payment arrangement or have a termination notice, please call our office to discuss your options.
If you are making a payment to avoid termination of service, please call 800-276-2722 and report the payment before the shut-off date. You will need your payment confirmation number when calling.
Additional resources:
- PA 211 Utility Assistance
- Area Agency on Aging
- Department of Human Services
- Community Based Organizations – many of our agency partners manage programs that may offer assistance with food, shelter, and more.
- PA Navigate – connects Pennsylvania residents with available resources for food pantries, financial assistance, medical care and more.
Have questions about your account or what help is available?
Our Customer Care Team is available Monday through Friday from 8 am to 5 pm to review options with you.
Call 800-276-2722
Did you know UGI is now offering fee-free credit card payments? Pay now.
Credit card payments are processed through our third-party vendor Paymentus.