Emergency Information
Have an Emergency?

Smell gas or have a power outage?

Please call us at


Explore Assistance Programs

Explore Assistance Programs

UGI is committed to helping customers who make a sincere effort to pay their bills. Our representatives can assist you by providing information on a variety of energy assistance programs, making referrals to local agencies, offering participation in fuel funds or establishing payment arrangements.

Please view the videos below for detailed information on our Customer Assistance Programs.

If you are temporarily unable to pay your UGI bill, please contact the UGI Customer Information Center at 800-276-2722.

English Version

Spanish Version

See if You Qualify

Enter your annual income and number of people in your household to find the programs available to help you.

You may qualify for one of our assistance programs! For more information, please click here.

We are sorry, but you do not qualify at this time.

1. Enter the number of people in your household:

2. Enter the total annual income for all members living in your household (enter numbers only; do not enter a dollar sign - e.g. 17000):

Hearing or vision impaired?
  • TDD Pennsylvania Relay Service is available by calling 800-654-5984.
  • Braille or large print bills available by calling 800-276-2722.

If you currently have a valid Protection From Abuse order from a court, your service cannot be terminated during the winter without PUC permission. Some additional protections are available to you. Call 800-276-2722 immediately. (You will be required to provide us with a copy of the order.)