Smell Gas? Act Fast!

At UGI, we're committed to ensuring your safety in a natural gas emergency.

Call UGI at 800-276-2722 from a safe location immediately if you damage your meter or smell or hear natural gas.

Remember, there is no charge to respond to and investigate a natural gas odor.

UGI’s gas emergency line is available 24 hours a day, 7 days a week.

Here’s everything you need to know if you detect gas.

What does natural gas smell like?

Natural gas is naturally odorless and colorless. To make natural gas detectable, a chemical known as Mercaptan is added. Mercaptan has a smell that is similar to rotten eggs. If your nose detects this unique odor, it is critical that you leave the area and contact UGI immediately at 800-276-2722 or call 911. UGI investigates all reports fast and as a free service to our community.

What should I do if I smell gas?

Leave the area immediately and evacuate others.
1. Move at least 100 yards away, the length of a football field, where the odor is no longer present.
2. Do not start your car, light matches, or re-light a pilot light. Using battery operated equipment, including cell phones, garage door openers or doorbells, near a leak could cause a spark.
From a safe distance, call UGI at 800-276-2722 or dial 911. Don’t assume someone else has already called and do not report it by email or social media.
Do not re-enter the home or building until it has been inspected by a UGI service technician.