Smell Gas? Act Fast!
Call UGI at 800-276-2722 from a safe location immediately if you damage your meter or smell or hear natural gas.
There is no charge to respond to and investigate a natural gas odor. The UGI Utilities gas emergency line 800-276-2722 is available 24 hours a day, 7 days a week.
What does natural gas smell like?
Natural gas is naturally odorless and colorless. To make natural gas detectable, a chemical known as Mercaptan is added. Mercaptan has a smell that is similar to rotten eggs. If your nose detects this unique odor, it is critical that you leave the area and contact UGI immediately at 800-276-2722 or call 911. UGI investigates all reports fast and as a free service to our community.
What should I do if I smell gas?
- Leave the area immediately and evacuate others.
- Move at least the length of a football field away from the building.
- Do not start your car, light matches, or re-light a pilot light. Using battery operated equipment, including cell phones, garage door openers or doorbells, near a leak could cause a spark.
- From a safe distance, call UGI at 800-276-2722 or dial 911. Don’t assume someone else has already called and do not report it by email or social media.
- Do not re-enter the home or building until it has been inspected by a UGI service technician.
Watch the following video to learn more about UGI’s commitment to natural gas safety:
Natural Gas Safety Tips
Remember to turn off your burners when you are done cooking.
Keep flammable materials, like cleaning products, paint or gasoline, away from your gas appliances.
Get your equipment checked at least once a year by a professional.
Be aware of what's underground when you're doing yard work. Call 811 before you dig.
Learn more about natural gas safety on our blog:
Trust Your Senses
If you…
smell an odor that reminds you of rotten eggs...
see blowing dirt, grass or leaves near a pipeline or flames coming out of the ground...
hear water bubbling or blowing into the air at a pond, creek or river...
it could be a gas leak.
NOTICE FOR CUSTOMERS WHO OPERATE HEAT-GENERATING ASSETS:
UGI customers who also operate steam lines and other heat-generating assets should know where these lines are located and their proximity to natural gas lines. If you operate heat-generating assets, please contact UGI at distributionintegrity@ugi.com so the locations of your lines can be assessed and to help ensure the continued safety and reliability of your service.