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Smell Gas? Act Fast!
Call UGI at 800-276-2722 from a safe location immediately if you damage your meter or smell or hear natural gas.
- Natural Gas Safety
- Smell Gas? Act Fast!
There is no charge to respond to and investigate a natural gas odor. The UGI Utilities gas emergency line 800-276-2722 is available 24 hours a day, 7 days a week.
What does natural gas smell like?
Natural gas is naturally odorless and colorless. To make natural gas detectable, a chemical known as Mercaptan is added. Mercaptan has a smell that is similar to rotten eggs. If your nose detects this unique odor, it is critical that you leave the area and contact UGI immediately at 800-276-2722 or call 911. UGI investigates all reports fast and as a free service to our community.
What should I do if I smell gas?
- Leave the area immediately and evacuate others.
- Move at least the length of a football field away from the building.
- Do not start your car, light matches, or re-light a pilot light. Using battery operated equipment, including cell phones, garage door openers or doorbells, near a leak could cause a spark.
- From a safe distance, call UGI at 800-276-2722 or dial 911. Don’t assume someone else has already called and do not report it by email or social media.
- Do not re-enter the home or building until it has been inspected by a UGI service technician.
Watch the following video to learn more about UGI’s commitment to natural gas safety:
Natural Gas Safety Tips
![burnericon burnericon](https://www.ugi.com/wp-content/uploads/elementor/thumbs/burnericon-qfcpdok6szl08t6vwqndl80a0gs73dan5yq21ad6yc.png)
Remember to turn off your burners when you are done cooking.
![flameicon flameicon](https://www.ugi.com/wp-content/uploads/elementor/thumbs/flameicon-qfcpdywew5z5sirv8d49unecjpd8g1fovdwebbxv1w.png)
Keep flammable materials, like cleaning products, paint or gasoline, away from your gas appliances.
![wrenchicon wrenchicon](https://www.ugi.com/wp-content/uploads/elementor/thumbs/wrenchicon-qfcpeq5qed0h57o9t6wgcyiprvmvn9fwn4th8ctg1g.png)
Get your equipment checked at least once a year by a professional.
![shovelicon shovelicon](https://www.ugi.com/wp-content/uploads/elementor/thumbs/shovelicon-qfcpec25juh6b28r3it1tk2sv3kdfsvxl71717ecms.png)
Be aware of what's underground when you're doing yard work. Call 811 before you dig.
Learn more about natural gas safety on our blog:
![Smell Gas Act Fast Logo](https://www.ugi.com/wp-content/uploads/2023/11/SmellGasActFast.png)
Trust Your Senses
If you…
![smellnoseicon smellnoseicon](https://www.ugi.com/wp-content/uploads/elementor/thumbs/smellnoseicon-qfcpejkv2irgvxxtvm22di6hm6jb5dpsa892vf3790.png)
smell an odor that reminds you of rotten eggs...
![eyeicon eyeicon](https://www.ugi.com/wp-content/uploads/elementor/thumbs/eyeicon-qfcpdt9dr5rfuv025aoifotkze515utaulzhfo682y.png)
see blowing dirt, grass or leaves near a pipeline or flames coming out of the ground...
![hearingearicon hearingearicon](https://www.ugi.com/wp-content/uploads/elementor/thumbs/hearingearicon-qfcpe2nrni4b2ymemeqs4mg6x8upatum7wic8fsad0.png)
hear water bubbling or blowing into the air at a pond, creek or river...
it could be a gas leak.