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Natural Gas Detection

Natural Gas Safety > Natural Gas Detection

Call UGI at 800-276-2722 from a safe location immediately if you damage your meter or smell or hear natural gas.
Remember, there is no charge to respond to and investigate a natural gas odor.

Learn the Smell of Natural Gas 

Natural gas is naturally odorless and colorless. To make natural gas detectable, a chemical known as Mercaptan is added. Mercaptan has a smell similar to rotten eggs. If your nose detects this unique odor, contact UGI immediately at 800-276-2722.

Remember, there is no charge for UGI personnel to come and investigate a natural gas odor.

In addition to the odor mentioned above, indications of a gas pipeline leak also include:

  • A hissing sound
  • Blowing dirt, grass or leaves near a pipeline
  • Water bubbling or blowing into the air at a pond, creek or river
  • A patch of dead grass or vegetation in an otherwise green area
  • Flames coming out of the ground or burning above the ground

Follow these important reminders to know what to do – and what not to do.