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Customer Choice FAQ's

Can UGI recommend a supplier?

UGI must remain neutral regarding your supplier selection. We cannot provide prices or recommendations on suppliers. We can only tell you if they are approved to sell electricity to you. You must make your own choice of supplier.

How do I compare suppliers?

Make a list of the questions you have for suppliers before you contact them. Make sure the prices suppliers quote you in ccf (one hundred cubic feet of natural gas) for a true “apples to apples” comparison or in kwh (kilowatt hours of electricity) . Write down the information so that you can compare offers. Be sure all of your questions are answered.

What are some of the questions I might ask a supplier?

  • Natural Gas only: What is your price per ccf of natural gas? Does this price include transportation?
  • Electric only: What is your price per kwh of natural gas? Does this price include transmission and alternative energy costs? (All electric sales in Pennsylvania must include a Pennsylvania mandated percentage of alternative energy)
  • Is this rate constant or can it change?
  • Do I need to sign a contract? What is the length of the agreement?
  • Are there penalties for switching or canceling?
  • Are there restriction on how much electricity or natural gas you may us or when you use it?
  • Do the quoted rates include taxes?
  • Are there any other fees?
  • Will I get one bill or two? Do I have a choice?
  • Do you offer any special incentives or bonuses?
  • What other products or services do you offer?
  • Will you still get service from a supplier if you have an outstanding balance on your bill or bad payment history?

Will I save money? How much?

It’s really up to you. You may choose the supplier by lowest price or based on other service features or options. When comparing prices, be sure you have UGI’s current Price to Compare.

For you to save money, a supplier’s price must be lower than UGI’s price to compare. To calculate how much money you might save, subtract the supplier’s price per ccf from UGI’s price and multiply the difference by the average ccf you use each month. For electric, do the same calculation with kwh instead of ccf. This will give you an idea of your potential monthly savings. Be aware, however, that natural gas and electric prices fluctuate, so the amount of your total savings might vary over time.

How do I sign up with a supplier?

  • Contact your chosen supplier. The supplier will send you a statement outlining the terms of your agreement. Take the time to read and understand your agreement. Make sure all verbal promises appear in writing. You may cancel your choice within three days of receiving it. Some suppliers may also ask you to sign and return a contract. Keep a copy for your records.
  • Your supplier will notify UGI.
  • Soon after your supplier contacts UGI, you will receive a letter from UGI confirming your choice of supplier. Make sure this is the supplier you chose. If it’s not, you have 5 days to notify UGI to correct the error.
  • If everything is correct in your confirmation letter, your choice will go into effect after your next meter reading date.

How do I change or cancel my supplier?

In order to change or cancel your current supplier, you must first contact that supplier directly and make sure you are able to cancel (based on your contract with them). If you are eligible to cancel, and you do so, you will automatically revert back to UGI until you choose another supplier.

What is the difference between the distribution and commodity rates?

The distribution charge includes all of the costs UGI incurs to own, operate and maintain its pipeline systems, which deliver natural gas to customers’ homes. The distribution charge also includes the costs associated with providing customer and emergency response services.

The commodity charge reflects the actual cost of the natural gas a customer consumes. All costs for the gas customers consume is passed along to them with no mark-up by UGI. In other words, UGI purchases the natural gas supply from producers and re-sells it to the customer at the same price. This is the price to compare with suppliers. UGI makes no profit on the sale of the natural gas customers consume, and consumers have the right to choose the company that generates their natural gas.