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UGI Connection

a blog from UGI Utilities, Inc.

Are You Prepared for a Power Outage?

iStock 000003506509Small 720x540 72 RGB 2 300x225 - Are You Prepared for a Power Outage?Temperatures are on the rise, but winter snow and sleet are still in the forecast for many parts of UGI’s service territory. With the potential for more snow and ice this winter, power outages are very possible.

In the event of a power outage, stay calm, alert, and check your home. Call UGI at 800-276-2722 if you see downed power lines. DO NOT touch downed lines. Instruct children to STAY AWAY from downed lines. Turn off all appliances, even if you do not have power and make sure all faucets are in the off position.

Visit our Electric Outage Center for real-time updates on outages affecting your location and to learn more about our electric outage restoration process.

Need to report a power outage? Call UGI at 800-276-2722, option 2.

Create an emergency outage kit

emergency preparedness suppliesUGI also reminds customers to be prepared in the event of a power outage or other emergency situation by planning ahead. Please take a few minutes to prepare you and your family in advance by creating an emergency outage kit.

Items to include in your kit:

  • Flashlights and fresh batteries (use battery powered flashlights and lanterns rather than candles to minimize the risk of fire)
  • Battery-powered radio or television and extra batteries
  • Land line phone with cord (Cordless phones require electricity to operate)
  • Battery-powered or windup alarm clock
  • A supply of bottled water (one gallon per person per day)
  • Non-perishable foods that require no heating
  • Hand-operated can opener
  • Blankets, bedding, or sleeping bags and a change of clothes
  • First Aid Kit and prescription medications
  • Special items for infants, the elderly or family members with special needs
  • Pet supplies
  • Extra set of car keys and house keys
  • Emergency Services and UGI telephone numbers

Follow UGI on Facebook and Twitter for weekly safety tips and important outage information.




Safety First: Protecting Your Natural Gas or Electric Meter

natural gas meterSteer Clear of Your Meter

The safe and reliable delivery of natural gas or electric energy is a priority for all of us at UGI. To ensure your safety and the proper functioning of your meter, UGI personnel must have easy access to your meter to preform meter readings, periodic safety checks, and routine maintenance.

Follow these to keep your meter operating properly all winter long:

  • Do not tamper with your meter, or attempt to service or maintain the meter yourself.
  • Instruct children not to climb on, or play near, a meter.
  • In the winter, carefully clear ice and snow from the meter as well as any appliance exhaust vents. Be sure to clean and repair leaky seams in your eaves, gutters and downspouts to prevent melting snow and ice from dripping onto the meter
  • electric meterNever use a snow blower or plow around a meter. Shovel or broom the immediate area carefully by hand
  • If the snowfall is deep, please clear a safe path to the meter.
  • Keep your meter clear of any landscaping that obstructs access or visibility. Shrubs and plants should be trimmed regularly.
  • If your meter is indoors, do not build walls or paneling that obstructs access to the meter. Also, keep the area surrounding the meter clear of boxes, furniture, shelves, and other obstacles.

For more information about natural gas and meter safety, visit





Enjoy Worry-Free Payments with UGI’s AutoPay Plan

customers using mobile device to pay billExperience the convenience and freedom of UGI’s AutoPay plan when it comes to paying your UGI natural gas or electric bill.

With UGI’s AutoPay plan, you can have your UGI bill amount automatically transferred from your checking or savings account each month. Once you’ve enrolled in AutoPay, your bank will transfer the exact amount of your monthly utility bill to UGI on the due date of the bill from the bank account of your choice.

Ready to enroll in AutoPay?

Follow these steps to enjoy convenient, worry-free bill pay:

  1. Visit the UGI Online Account Portal to create your customer profile.
  2. Click the billing icon in the upper navigation bar

    account portal navigation

  3. Select AutoPay from the left-hand navigation menu and follow the instructions to enroll.

Already have a customer profile in UGI’s Online Account Portal? Just follow steps 2 and 3 once you’ve logged into your online account to begin using AutoPay.

For more information about UGI’s AutoPay Plan and other payment options, visit Have a question about your UGI bill? Visit our Frequently Asked Questions page for the answers you need.



February Little Reader Pick

Last Friday, Punxsutawney Phil popped his head out of his hole and declared six more weeks of winter.

While we wait for the snow and ice to thaw and for spring to arrive, curl up with your little reader and a copy of UGI’s February Little Reader Pick, Ten Grouchy Groundhogs.

Ten Grouchy Groundhogs book cover

Written by a school psychologist, Kathryn Helling, and kindergarten teacher, Deborah Hembrook, Ten Grouchy Groundhogs is a laugh out loud tale about a den of groundhogs eagerly awaiting the end of winter when they can finally come out of hibernation. This exciting and engaging tale uses alliteration and number fun to teach your child about counting and number sequencing while being enjoyable for the whole family.

From the publisher:
Ten grouchy groundhogs
Crowded in their den,
They squirmed and they stretched
And then…then…then…

TEN GROUCHY GROUNDHOGS is a hilarious countdown story about a den of grouchy, grubby, gobbling, gabby, giggly, groovy, graceful, glitzy, gleeful, groggy groundhogs getting ready for their great big day.

Find a copy of Ten Grouchy Groundhogs for your little reader at your local library, today!

UGI Little Reader Pick of the Month

At UGI Utilities, we are deeply committed to children’s literacy. Studies have shown that children who are not reading at grade level by third grade will experience significant difficulties throughout their lives. Today’s students will be tomorrow’s business and government leaders, employees and customers.

Check back each month for new Little Reader picks and follow @ugi_utilities on Twitter to see our volunteer readers in action. Have a suggestion for a Little Reader Pick? Let us know in the comments below.



February Featured Community Organization: American Red Cross

UGI employee volunteering with the Red CrossEvery day, Red Cross volunteers provide vital relief services to residents and communities in need. Whether it’s delivering food and supplies to those in crisis or helping families prepare for emergency situations, the Red Cross works tirelessly to ensure access to life-saving services and resources. This February, UGI is proud to select the Red Cross as our featured community organization.

Through the Home Fire Prevention Program, the Red Cross offers free smoke alarm installations and battery replacements to more than 3,000 homes, and works to create escape plans and distribute safety information so families can be prepared for unforeseen circumstances. Since the campaign’s launch in 2014, more than 330 lives have been saved and more than 1,000,000 smoke alarms have been installed in homes throughout the country.

UGI employees participate in the Red Cross Home Fire CampaignRecently, UGI volunteers teamed up with the American Red Cross, as part of the Martin Luther King Jr. Day of Service, to install smoke detectors and share life-saving information to residents, to help keep people safe and warm this winter. With cold temperatures, there is often a rise in the number of home fires.

UGI is proud to support the Red Cross and the Home Fire Prevention Program, which is aimed at reducing the number of home fire-related injuries, by canvassing neighborhoods to check alarms or install new lithium ion batteries, which last 10 years. For life-saving tips and information from the Red Cross, visit



9 Tips to Be Safe and “Winter Wise” During Cold Weather

img 3369 32622423104 o 720x480 dbd3f21c c1c5 4dfa 9104 f93464952401 300x200 - 9 Tips to Be Safe and "Winter Wise" During Cold Weather As the cold weather continues and more snow blankets our region, UGI encourages our customers and residents of the communities we serve to follow these tips to stay warm and help ensure safe and reliable energy service:

  • UGI adds an odorant, which smells like rotten eggs, to natural gas to help you detect a gas leak. If you smell an odor of rotten eggs, it’s important to leave the building immediately. Leave the door open, and once clear of the area call UGI from your cell phone or neighbor’s home. UGI’s emergency response number is 1-800-276-2722 and UGI emergency responders are available 24-hours a day, 365 days a year.
  • Check your outdoor gas meter, gas piping and appliance vents regularly to ensure they are clear of snow and ice. Avoid using a shovel, plow or snow blower near gas equipment. Never use salt, hot water or ice melting chemicals to remove snow or ice from your meter or associated pipes. Repair leaky downspouts to prevent water from dripping on your gas meter or vents. If your meter is near a sidewalk or driveway, make sure it is visible to snowplow drivers.
  • bigstock Modern Programming Thermostat 81429368 720x480 72 RGB 1 300x200 - 9 Tips to Be Safe and "Winter Wise" During Cold WeatherIn extreme cold weather, your heating unit may have difficulty maintaining the temperature set on your thermostat based on the system capacity and other factors. However, if your equipment is not functioning properly, consider contacting your heating contractor.
  • Remember that an electric power outage will affect blowers and newer natural-gas fired heaters with electronic ignitions. If your gas heater does not relight when the power returns, turn the unit off for a moment, then back on. If it still does not light, call a qualified HVAC professional for service.
  • Never use a generator, grill, portable/camping stove or other fossil fuel burning device inside a home, garage or other enclosed area. Never heat a home with an oven if your electricity goes out.
  • IMG 0780 720x480 ff5e7da8 f85b 4acd 97cd 0a5c1d9bd213 300x200 - 9 Tips to Be Safe and "Winter Wise" During Cold WeatherIf you are using a fireplace, use a glass or metal fire screen large enough to prevent sparks and rolling logs from contacting any room furnishings.
  • Always turn off space heaters and make sure fireplace embers are out before leaving the room or going to bed. Using secondary heating sources, such as space heaters, can increase the chance of carbon monoxide poisoning.

For more information on these and other safety-related topics, visit us online at


Customer Assistance Programs Available to UGI Customers

There’s no mistaking it: Winter is here, and it’s sticking around. Along with cold temperatures, winter also brings higher home energy bills. Do you need assistance in paying your energy bills? We’re here to help! The following programs are available to assist eligible customers in paying their utility bills:

CAP: UGI’s Customer Assistance Program (CAP) offers qualified, income-eligible customers a more manageable monthly energy bill based on gross income, household size and average bill. UGI partners with several agencies to provide this useful program to its customers.

LIURP: The LIURP, Low Income Usage Reduction Program or Weatherization, offers free energy conservation measures to high usage, low income households to help make energy bills more affordable.

Operation Share Fuel Fund: The Operation Share Energy Fund provides energy assistance grants to qualified customers who experience difficulty paying their heating bills. This community-based nonprofit program is funded by voluntary donations from UGI employees, UGI customers and concerned citizens. In addition, UGI provides a corporate donation to help fund the program.

LIHEAP – Low-Income Home Energy Assistance Program (LIHEAP) helps income-eligible energy consumers pay their heating bills through energy assistance grants. If you are eligible to receive a LIHEAP cash grant, a payment will be sent directly to UGI and it will be credited to your natural gas account. Additional money is available through LIHEAP crisis grants, which are given to those in emergency situations and are in danger of losing their heat.

CARES: Customer Assistance and Referral Evaluation Services (CARES) can provide referrals to other helpful programs in your community. These programs can include the Low Income Home Energy Assistance Program (LIHEAP), budget counseling, State Weatherization or Office of Aging programs.

For more information about any of these customer assistance programs, call 1-800-UGI-WARM (800-844-9276) or visit


Students Demonstrate Scientific Method at UGI-Sponsored Science Fair

Students in grades 4th-8th showcased their scientific findings with displays featuring a range of disciplines including magnetism, food science, physics, and earth science at the 3rd annual Children’s Museum Science Fair.

20180118 184626 300x169 - Students Demonstrate Scientific Method at UGI-Sponsored Science Fair

Held on January 18th at the Children’s Museum in Bloomsburg, 35 students from the central Pennsylvania region competed at this UGI-sponsored event. Displays included plants and the effects of gravity, chemical reactions in food, and what makes slime so slimey.

20180118 181420 e1516745307725 300x169 - Students Demonstrate Scientific Method at UGI-Sponsored Science Fair

“I was honored to participate as a judge for the 3rd Annual Children’s Museum Science Fair. It was inspiring to see the student’s creativity and enthusiasm regarding their scientific findings,” said Ann Blaskiewicz, UGI Community Relations Manager-North Region and judge for the 6th grade experiments at this year’s Science Fair.

20180118 183358 e1516745240459 300x169 - Students Demonstrate Scientific Method at UGI-Sponsored Science Fair

The students clearly demonstrated the relevance of STEM with their experiments,” said Blaskiewicz. UGI supports many educational related initiatives and UGI’s participation in this event reinforced the Company’s committment to education and a focus on STEM- or STEAM-related programs.

20180118 175028 e1516745273115 169x300 - Students Demonstrate Scientific Method at UGI-Sponsored Science Fair

Each year, UGI proudly donates more than $1 million toward education initiatives focused on improved early childhood literacy, expanded access to STEM education programs, and technical career training and preparation initiatives. To learn more about UGI’s commitment to education, click here.


Energy Efficiency Program Expansion Offers UGI-PNG Customers Options to “Save Smart”

Saving energy and money on utility bills just got a whole lot easier this year for customers in UGI’s Penn Natural Gas (PNG) service region. With the expansion of  UGI’s Save Smart Energy Efficiency and Conservation Program, more customers than ever can now take advantage of these energy saving programs to reduce their utility costs and energy consumption.

save smart logo

The program provides financial incentives, including several rebate options for customers who upgrade heating systems or appliances to more efficient equipment, that encourage customers to reduce their energy consumption and costs.

Whether you’re remodeling your home or are ready to make the switch to natural gas for your home heating and appliances, UGI’s Save Smart Program allows customers to save big all year long!

Use the chart below to see how much you could save with available residential equipment rebates:

Residential Equpment Rebates 300x154 - Energy Efficiency Program Expansion Offers UGI-PNG Customers Options to "Save Smart"

So, “think energy” and get started today! Visit to start saving energy and money with UGI’s Save Smart Energy Efficiency and Conservation Program.


9 Tips to Help You Operate Your Natural Gas & Electric Appliances Safely this Winter

fireplaceBrrrrr, it’s certainly cold out there and more snow and ice is on the way for Pennsylvania. To stay warm in these frigid temperatures, many of us turn to electric and natural gas heaters, hot showers, and cozy fireplaces. While it may feel good to warm up under a hot shower or next to a cozy fire, it’s important to remember improper use of electric and natural gas appliances can lead to dangerous situations. UGI urges residents to use the following tips to stay safe and warm this winter:

  • Follow the manufacturer’s directions regarding care and operation for all natural gas and electric appliances.
  • Repairs and installations are for experts – have trained people do the work.
  • A gas flame should be primarily blue. If it is yellow or orange, turn off the equipment and call for service (gas fireplaces are an exception).
  • newconstructionfurnaceandwaterheater ESC 1 300x201 - 9 Tips to Help You Operate Your Natural Gas & Electric Appliances Safely this WinterAlways make sure there is no gas buildup around a pilot or burner before you relight it.
  • Keep the flues of your gas appliances clean and properly vented. If you installed a gas conversion burner in the past year, be alert for soot and buildup from previous fuel. A buildup could block the flue and chimney base.
  • Teach children to never turn on or light gas appliances.
  • Keep trash and other flammable materials away from natural gas appliances.
  • Turn your water heater from 150 to 120 degrees – not only is this safe, but it will help you save money on your utility bill.
  • If your appliances are more than 20 years old, have the appliance connectors checker by a heating and plumbing professional.

For more information about natural gas appliances and safety for all seasons, visit us online at