Sign in to Your Account

Remember Me

Forgot User ID | Forgot Password
Other Login Problems

UGI Connection

a blog from UGI Utilities, Inc.

March Featured Community Organization: Junior Achievement of Northeast PA

20180201 112328 405x720 166271fc 2e85 4d8a afae a381f7bb30bb e1519828281778 189x300 - March Featured Community Organization: Junior Achievement of Northeast PAUGI Utilities is thrilled to partner with Junior Achievement (JA) of Northeast PA to help fifth-grade students gain valuable career readiness skills by installing a version of a UGI office in BizTown, a recreated town inside the JA facility in Pittston, PA.

In honor of Gas Utility Workers Day on March 18, UGI is pleased to present Junior Achievement as our March Featured Community Organization, for providing opportunities for students to experience a day in the life of a gas utility worker.

Inside the JA facility, a small “town” fills up with students, all of whom have a job to do in one of the businesses or establishments within the town. At the recreated UGI office, students fill the roles of Meter Reader, CEO, CFO, and Engineer.

20180201 112224 001 405x720 5b3ba8d4 479b 4246 8bd9 d7a197387ff0 e1519828329346 213x300 - March Featured Community Organization: Junior Achievement of Northeast PAThe student with the job of “UGI Meter Reader” is tasked with visiting each business and reading their gas meter, which they then take the collected data back to the UGI office. At the office, a gas bill is generated and delivered to each business.

Junior Achievement’s BizTown project combines in-class learning with a full day operating within the recreated town. BizTown offers students opportunities to develop important career readiness skills, while gaining experience with personal economics as well as learning the ways a business operates within a community.

UGI’s partnership with JA includes funding for the BizTown UGI office, as well as classroom support to help students in grades four through six from more than 60 northeastern Pennsylvania schools. UGI is proud to support early learning and career readiness initiatives throughout our service territory. To learn more about UGI’s involvement in your community, visit us at



Need Help Paying Your Utility Bill?

iStock 000026300090Small 720x479 b4f2e14f 8b10 49e9 8523 1222bc03b9f7 300x200 - Need Help Paying Your Utility Bill?UGI offers a variety of assistance programs and weatherization grants to help qualified customers pay their natural gas or electric bill.

UGI’s customer assistance programs include:

LIHEAP – Pennsylvania’s Low-Income Home Energy Assistance Program helps qualified income-eligible energy consumers pay their energy bills through energy assistance grants. If approved, a grant is sent to UGI on your behalf and you do not have to pay back the grant amount.

Operation Share – Provides direct financial assistance to low-income families who are unable to pay their UGI natural gas or electric bill because of unemployment, disabilities, significant medical expenses, or other hardships. Donations from UGI employees and caring citizens fund the Operation Share program, and UGI matches gifts received up to a maximum contribution total of $50,000. Tax deductible donations can be made online at

LIURP – The Low-Income Useage Reduction Program provides residential energy-saving measures designed to limit heat loss and help lower heating bills. LIURP is an income-based weatherization program for customers with higher-than-average energy usage.

CARES – UGI’s Customer Assistance Referral and Evaluation Services provides, through a network of local social agencies, personal assistance to those in need during a temporary crisis with referrals to agencies and programs within the consumer’s community.

CAP – Through the Customer Assistance Program, UGI offers specials reduced payment plans and debt forgiveness for customers in need.

For more information about UGI’s customer assistance programs or to speak with a UGI outreach representative, call 1-800-UGI-WARM (1-800-844-9276).


Engineers Week 2018

This week (February 18-24) marks Engineers Week. Established in 1951 by the National Society of Professional Engineers, the week highlights the contributions made by engineers to our society as well as promotes the importance of STEM (Science, Technology, Engineering, Mathematics) education and career opportunities.

IMG 0766 720x480 ce4d5499 b07b 4575 8a90 dac0003ca524 300x200 - Engineers Week 2018

At UGI, engineering is an integral part of the safe and reliable delivery of natural gas and electricity to the customers and communities we serve. Through their efforts, UGI engineers are responsible for the design, implementation, and integrity of our energy infrastructure.

DSC 0384 720x428 9df63b2d f23a 4c13 a95a 149b5d193845 300x178 - Engineers Week 2018

“In recognition of National Engineers Week, I would like to express my gratitude to all of UGI’s highly skilled engineering professionals who work hard to ensure the safe and reliable delivery of energy to our customers throughout the communities we serve.” 059 720x479 818cd754 bc57 435e 85e1 d6aee47cda7a 300x200 - Engineers Week 2018

“I’m extremely proud of the work our engineers do to contribute to the success of our Company each day, and I’m pleased to work for a Company that continues to encourage young women and men to pursue careers in engineering, as well as other STEM fields.” –Kelly Beaver, Vice President, Engineering & Operations Support.

057 720x419 d5f959fa 8cf5 444b a028 be46d71997b2 300x175 - Engineers Week 2018

UGI is proud to support engineering and STEM educational opportunities throughout our service territory through funding and volunteer opportunities. UGI provides more than $1 million in contributions to education organizations focused on science, technology, engineering, and math activities, career readiness, and literacy.

To learn more about UGI’s involvement in STEM and technical education initiatives, visit us at and be sure to follow us on Facebook, Twitter, and Instagram to see more of our engineers in action.


Are You Prepared for a Power Outage?

iStock 000003506509Small 720x540 72 RGB 2 300x225 - Are You Prepared for a Power Outage?Temperatures are on the rise, but winter snow and sleet are still in the forecast for many parts of UGI’s service territory. With the potential for more snow and ice this winter, power outages are very possible.

In the event of a power outage, stay calm, alert, and check your home. Call UGI at 800-276-2722 if you see downed power lines. DO NOT touch downed lines. Instruct children to STAY AWAY from downed lines. Turn off all appliances, even if you do not have power and make sure all faucets are in the off position.

Visit our Electric Outage Center for real-time updates on outages affecting your location and to learn more about our electric outage restoration process.

Need to report a power outage? Call UGI at 800-276-2722, option 2.

Create an emergency outage kit

emergency preparedness suppliesUGI also reminds customers to be prepared in the event of a power outage or other emergency situation by planning ahead. Please take a few minutes to prepare you and your family in advance by creating an emergency outage kit.

Items to include in your kit:

  • Flashlights and fresh batteries (use battery powered flashlights and lanterns rather than candles to minimize the risk of fire)
  • Battery-powered radio or television and extra batteries
  • Land line phone with cord (Cordless phones require electricity to operate)
  • Battery-powered or windup alarm clock
  • A supply of bottled water (one gallon per person per day)
  • Non-perishable foods that require no heating
  • Hand-operated can opener
  • Blankets, bedding, or sleeping bags and a change of clothes
  • First Aid Kit and prescription medications
  • Special items for infants, the elderly or family members with special needs
  • Pet supplies
  • Extra set of car keys and house keys
  • Emergency Services and UGI telephone numbers

Follow UGI on Facebook and Twitter for weekly safety tips and important outage information.




Safety First: Protecting Your Natural Gas or Electric Meter

natural gas meterSteer Clear of Your Meter

The safe and reliable delivery of natural gas or electric energy is a priority for all of us at UGI. To ensure your safety and the proper functioning of your meter, UGI personnel must have easy access to your meter to preform meter readings, periodic safety checks, and routine maintenance.

Follow these to keep your meter operating properly all winter long:

  • Do not tamper with your meter, or attempt to service or maintain the meter yourself.
  • Instruct children not to climb on, or play near, a meter.
  • In the winter, carefully clear ice and snow from the meter as well as any appliance exhaust vents. Be sure to clean and repair leaky seams in your eaves, gutters and downspouts to prevent melting snow and ice from dripping onto the meter
  • electric meterNever use a snow blower or plow around a meter. Shovel or broom the immediate area carefully by hand
  • If the snowfall is deep, please clear a safe path to the meter.
  • Keep your meter clear of any landscaping that obstructs access or visibility. Shrubs and plants should be trimmed regularly.
  • If your meter is indoors, do not build walls or paneling that obstructs access to the meter. Also, keep the area surrounding the meter clear of boxes, furniture, shelves, and other obstacles.

For more information about natural gas and meter safety, visit





Enjoy Worry-Free Payments with UGI’s AutoPay Plan

customers using mobile device to pay billExperience the convenience and freedom of UGI’s AutoPay plan when it comes to paying your UGI natural gas or electric bill.

With UGI’s AutoPay plan, you can have your UGI bill amount automatically transferred from your checking or savings account each month. Once you’ve enrolled in AutoPay, your bank will transfer the exact amount of your monthly utility bill to UGI on the due date of the bill from the bank account of your choice.

Ready to enroll in AutoPay?

Follow these steps to enjoy convenient, worry-free bill pay:

  1. Visit the UGI Online Account Portal to create your customer profile.
  2. Click the billing icon in the upper navigation bar

    account portal navigation

  3. Select AutoPay from the left-hand navigation menu and follow the instructions to enroll.

Already have a customer profile in UGI’s Online Account Portal? Just follow steps 2 and 3 once you’ve logged into your online account to begin using AutoPay.

For more information about UGI’s AutoPay Plan and other payment options, visit Have a question about your UGI bill? Visit our Frequently Asked Questions page for the answers you need.



February Little Reader Pick

Last Friday, Punxsutawney Phil popped his head out of his hole and declared six more weeks of winter.

While we wait for the snow and ice to thaw and for spring to arrive, curl up with your little reader and a copy of UGI’s February Little Reader Pick, Ten Grouchy Groundhogs.

Ten Grouchy Groundhogs book cover

Written by a school psychologist, Kathryn Helling, and kindergarten teacher, Deborah Hembrook, Ten Grouchy Groundhogs is a laugh out loud tale about a den of groundhogs eagerly awaiting the end of winter when they can finally come out of hibernation. This exciting and engaging tale uses alliteration and number fun to teach your child about counting and number sequencing while being enjoyable for the whole family.

From the publisher:
Ten grouchy groundhogs
Crowded in their den,
They squirmed and they stretched
And then…then…then…

TEN GROUCHY GROUNDHOGS is a hilarious countdown story about a den of grouchy, grubby, gobbling, gabby, giggly, groovy, graceful, glitzy, gleeful, groggy groundhogs getting ready for their great big day.

Find a copy of Ten Grouchy Groundhogs for your little reader at your local library, today!

UGI Little Reader Pick of the Month

At UGI Utilities, we are deeply committed to children’s literacy. Studies have shown that children who are not reading at grade level by third grade will experience significant difficulties throughout their lives. Today’s students will be tomorrow’s business and government leaders, employees and customers.

Check back each month for new Little Reader picks and follow @ugi_utilities on Twitter to see our volunteer readers in action. Have a suggestion for a Little Reader Pick? Let us know in the comments below.



February Featured Community Organization: American Red Cross

UGI employee volunteering with the Red CrossEvery day, Red Cross volunteers provide vital relief services to residents and communities in need. Whether it’s delivering food and supplies to those in crisis or helping families prepare for emergency situations, the Red Cross works tirelessly to ensure access to life-saving services and resources. This February, UGI is proud to select the Red Cross as our featured community organization.

Through the Home Fire Prevention Program, the Red Cross offers free smoke alarm installations and battery replacements to more than 3,000 homes, and works to create escape plans and distribute safety information so families can be prepared for unforeseen circumstances. Since the campaign’s launch in 2014, more than 330 lives have been saved and more than 1,000,000 smoke alarms have been installed in homes throughout the country.

UGI employees participate in the Red Cross Home Fire CampaignRecently, UGI volunteers teamed up with the American Red Cross, as part of the Martin Luther King Jr. Day of Service, to install smoke detectors and share life-saving information to residents, to help keep people safe and warm this winter. With cold temperatures, there is often a rise in the number of home fires.

UGI is proud to support the Red Cross and the Home Fire Prevention Program, which is aimed at reducing the number of home fire-related injuries, by canvassing neighborhoods to check alarms or install new lithium ion batteries, which last 10 years. For life-saving tips and information from the Red Cross, visit



9 Tips to Be Safe and “Winter Wise” During Cold Weather

img 3369 32622423104 o 720x480 dbd3f21c c1c5 4dfa 9104 f93464952401 300x200 - 9 Tips to Be Safe and "Winter Wise" During Cold Weather As the cold weather continues and more snow blankets our region, UGI encourages our customers and residents of the communities we serve to follow these tips to stay warm and help ensure safe and reliable energy service:

  • UGI adds an odorant, which smells like rotten eggs, to natural gas to help you detect a gas leak. If you smell an odor of rotten eggs, it’s important to leave the building immediately. Leave the door open, and once clear of the area call UGI from your cell phone or neighbor’s home. UGI’s emergency response number is 1-800-276-2722 and UGI emergency responders are available 24-hours a day, 365 days a year.
  • Check your outdoor gas meter, gas piping and appliance vents regularly to ensure they are clear of snow and ice. Avoid using a shovel, plow or snow blower near gas equipment. Never use salt, hot water or ice melting chemicals to remove snow or ice from your meter or associated pipes. Repair leaky downspouts to prevent water from dripping on your gas meter or vents. If your meter is near a sidewalk or driveway, make sure it is visible to snowplow drivers.
  • bigstock Modern Programming Thermostat 81429368 720x480 72 RGB 1 300x200 - 9 Tips to Be Safe and "Winter Wise" During Cold WeatherIn extreme cold weather, your heating unit may have difficulty maintaining the temperature set on your thermostat based on the system capacity and other factors. However, if your equipment is not functioning properly, consider contacting your heating contractor.
  • Remember that an electric power outage will affect blowers and newer natural-gas fired heaters with electronic ignitions. If your gas heater does not relight when the power returns, turn the unit off for a moment, then back on. If it still does not light, call a qualified HVAC professional for service.
  • Never use a generator, grill, portable/camping stove or other fossil fuel burning device inside a home, garage or other enclosed area. Never heat a home with an oven if your electricity goes out.
  • IMG 0780 720x480 ff5e7da8 f85b 4acd 97cd 0a5c1d9bd213 300x200 - 9 Tips to Be Safe and "Winter Wise" During Cold WeatherIf you are using a fireplace, use a glass or metal fire screen large enough to prevent sparks and rolling logs from contacting any room furnishings.
  • Always turn off space heaters and make sure fireplace embers are out before leaving the room or going to bed. Using secondary heating sources, such as space heaters, can increase the chance of carbon monoxide poisoning.

For more information on these and other safety-related topics, visit us online at


Customer Assistance Programs Available to UGI Customers

There’s no mistaking it: Winter is here, and it’s sticking around. Along with cold temperatures, winter also brings higher home energy bills. Do you need assistance in paying your energy bills? We’re here to help! The following programs are available to assist eligible customers in paying their utility bills:

CAP: UGI’s Customer Assistance Program (CAP) offers qualified, income-eligible customers a more manageable monthly energy bill based on gross income, household size and average bill. UGI partners with several agencies to provide this useful program to its customers.

LIURP: The LIURP, Low Income Usage Reduction Program or Weatherization, offers free energy conservation measures to high usage, low income households to help make energy bills more affordable.

Operation Share Fuel Fund: The Operation Share Energy Fund provides energy assistance grants to qualified customers who experience difficulty paying their heating bills. This community-based nonprofit program is funded by voluntary donations from UGI employees, UGI customers and concerned citizens. In addition, UGI provides a corporate donation to help fund the program.

LIHEAP – Low-Income Home Energy Assistance Program (LIHEAP) helps income-eligible energy consumers pay their heating bills through energy assistance grants. If you are eligible to receive a LIHEAP cash grant, a payment will be sent directly to UGI and it will be credited to your natural gas account. Additional money is available through LIHEAP crisis grants, which are given to those in emergency situations and are in danger of losing their heat.

CARES: Customer Assistance and Referral Evaluation Services (CARES) can provide referrals to other helpful programs in your community. These programs can include the Low Income Home Energy Assistance Program (LIHEAP), budget counseling, State Weatherization or Office of Aging programs.

For more information about any of these customer assistance programs, call 1-800-UGI-WARM (800-844-9276) or visit