Mercaptan, a chemical that smells much like rotten eggs, is added to naturally odorless natural gas so it can be detected.
WHAT TO DO if you smell gas:
- Immediately leave the building or area where you smell gas; take everyone and pets with you.
- Leave the door open, if possible, and go to a safe location where you can no longer smell gas.
- Call UGI’s gas emergency line – (800) 276-2722 – or 911 from a safe location, 24 hours a day, 7 days a week, if you smell natural gas indoors, outdoors or near a gas meter.
- DO NOT use phones, computers or other electrical appliances if a smell of gas is present.
- DO NOT touch electrical outlets, switches or doorbells.
- DO NOT smoke, use a lighter, matches or other open flame.
- DO NOT operate vehicles or powered equipment where leaking gas may be present.
- DO NOT try to re-light a pilot light.
- DO NOT email UGI or post emergency notifications on our social media if you smell natural gas or suspect a natural gas leak. CALL UGI or call 911.
- DO NOT re-enter the building until it has been inspected by a UGI technician.
Remember, there is no charge to you for UGI to respond to and investigate a natural gas odor, day or night. For more natural gas safety tips, visit www.ugi.com/safety.