Bill Payment Assistance

We understand there are times when customers are temporarily unable to pay their UGI bill. If this happens to you, please contact the UGI Customer Information Center. UGI is committed to helping those customers who make a sincere effort to pay their bills. Our representatives want to assist customers by providing information on a variety of energy assistance programs, referrals to local agencies, participation in fuel funds, or establishing payment arrangements.

Customer Outreach Programs are available to help you afford your UGI bills:

• CAP - Customer Assistance Program
• LIURP - The Low Income Usage Reduction Program
• Operation Share Fuel Fund
• CARES - Customer Assistance and Referral Evaluation Services
• LIHEAP - Low Income Home Energy Assistance Program. 1-800-UGI-WARM.

Additional Customer Outreach services include:

• TDD Pennsylvania Relay Service for the hearing impaired (1-800-654-5984)
• Braille or large print bills
• Due date extension for Social Security recipients
• Energy Conservation information
• Customer Assistance Guidelines

Call 1-800-340-5394 or use our e-mail contact form.