Emergency Information
Have an Emergency?

Smell gas or have a power outage?

Please call us at

Natural Gas

Smell Gas? Act Fast!

01 Feb 2021

If you smell rotten eggs, it could be a natural gas leak. It’s important to teach your family what to do if anyone ever smells natural gas. Here are ways to use your senses to identify danger:

Your nose knows.

Natural gas is naturally odorless and colorless. To make it detectable, a chemical called Mercaptan, which smells like rotten eggs is added. If you smell it, act fast. Leave the premises immediately and call UGI or 911 to report it.

Listen closely.

If you hear a hissing sound coming from an indoor appliance or from the ground outside, it may signal a gas leak. Listen for warning signs, get to a safe outdoor place and call UGI or 911 to report it.

Keep a watchful eye.

Be aware of anything that looks different inside or outside of your house – discolored flames around a pilot light or equipment, bubbling water outdoors, blowing dirt or spots of dead vegetation. These could be signs of a natural gas leak. Leave immediately and call UGI or 911 to report it. If you think you smell, hear or see natural gas – you need to act FAST.

  • DO NOT use electrical devices or electronics such as phones or computers
  • DO NOT touch electrical outlets or switches
  • DO NOT smoke or use a lighter or match
  • DO NOT try to re-light pilot lights
  • DO NOT use garage door opener or start vehicle
  • DO NOT go back into the building until it’s cleared by a UGI technician

If you smell gas, call UGI at 800-276-2722 or 911 immediately. Our natural gas emergency lines are open 24 hours a day, 365 days a year and there is no cost to have UGI come to investigate.