UGI Recognized in National Residential Customer Service Survey
30 Apr 2021
UGI Utilities, Inc. was among 38 utility companies nationwide recognized as “Easiest to do Business With” in the recent Cogent Syndicated 2021 Utility Trusted Brand & Customer Engagement™: Residential study by Escalent, a leading human behavior and analytics firm.
The Cogent Syndicated Customer Effort Index determined that utilities are
easier to work with than ever before. The highest-rated customer touchpoints are ease of interacting through utility websites and mobile access. Customers transacting with their utility through digital means have found it easy to navigate and resolve service issues.
“Utilities continued making it easier for customers to do business with them, which is the sole reason customer satisfaction is also at all-time highs,” said Chris Oberle, senior vice president at Escalent. “As more customers used digital service this year, they found it easy to transact, showing how the industry is quickly becoming a leader on the digital experience. Our list of utilities that are easiest to do business with are also perceived as leaders on industry innovation and technology.”