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UGI Streamlines One Call Requests with New Technology

28 Oct 2021

UGI continues to adopt the digital platform “UtiliSphere” to manage and process Pennsylvania One Call tickets. Currently in use by UGI’s North Division, UGI Central is now deploying the technology. In advance of any digging project, contractors and property owners must call 811 to have their utility lines marked. Those 811 calls and requests are managed by the Pennsylvania One Call System who notifies underground facility owners such as UGI Utilities. UGI then has three business days to respond to the 811 ticket.

Traditionally, UGI receives One Call tickets via a fax/printer and physically hands them to field technicians. Technicians then complete the work, fill out a paper form, and give the form to operations colleagues who compete the ticket in the One Call system.

With UtiliSphere, 811 orders come in from PA One Call electronically, and UGI Central office technicians are now able to view and complete the ticket on a mobile device. This results in streamlined work flows, enhanced pipeline safety, and more timely 811 completed requests.