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UGI Warns Customers of Potential Scams

04 May 2021

Spring’s warmer weather paired with easing pandemic restrictions is drawing more people outdoors. Unfortunately, it also invites individuals looking to take advantage of UGI customers. To help customers stay safe, UGI reminds customers of the following safety tips.


• If a person claiming to be a utility employee knocks on your door, residents should check for proper identification before allowing that person into their home.

• All UGI employees carry photo ID cards that display the company logo along with their name, photo, and employee number. UGI employees are happy to show customers their ID badges upon request.

• If you are suspicious about a person’s ID or activities, do not allow that person into your home. Call UGI immediately at 1-800-276-2722 so UGI can verify the visit, or call 911 if you feel threatened.


• UGI does not routinely do any work unannounced late in the evening except for a customer-requested appointment or legitimate gas emergency. UGI does not do meter reading work late in the evening.

• Legitimate UGI meter readers, inspectors, collectors and service representatives routinely wear blue uniforms with a UGI logo and drive marked, numbered vehicles.

• Most service work is performed on a pre-scheduled basis, with the exception of leak and corrosion surveys.

• Meter reading is performed on a scheduled date, as noted on your monthly bill, typically within the hours of 7 a.m. and 5 p.m.