COVID-19 Residential Resources - UGI Utilities
Emergency Information
Have an Emergency?

Smell gas or have a power outage?

Please call us at


COVID-19 Residential Resources

Together We Can Do More > COVID-19 Residential Resources

UGI is committed to making things easier for our customers during these challenging times.

To help you worry less, we’ve compiled the following list of resources and information regarding assistance programs and payment options.

Temporary Disconnection Suspension

On March 13, 2020, UGI suspended the disconnection of natural gas or electric service due to non-payment. As of April 1, 2021, the Pennsylvania Public Utility Commission has instructed utilities they can pursue disconnection of utility service due to non-payment. If you are in danger of having your utility service terminated, please contact us at 800-276-2722 from 8 am to 5 pm, Monday through Friday. Our representatives can review options available to you.

Late Payment Fees Waived

Since March 25, 2020, UGI provided bill credits for any late payment charges billed on or after that date. Beginning April 1, 2021, UGI has resumed applying late payment charges to accounts where payments have been made after the due date.

Billing and Payment Information

UGI offers a variety of payment options including:

View all of our options on our Payments & Billing page.

Budget Billing Program

If your gas or electric usage varies widely from month to month or seasonally, consider our Budget Billing program, which allows you to spread your UGI costs evenly throughout the year.

Emergency Rental Assistance Program

The United States Treasury has recently introduced a program to assist renters that are struggling financially due to the COVID-19 pandemic. Benefits include assistance with past due utility accounts (electric, natural gas), water bills and rent. Utility bills incurred from March 2020 through present will be considered. Learn More.

Customer Assistance Programs to Help with Your Bill

As always, UGI offers many programs to assist customers in managing their energy costs and saving money. UGI is committed to helping customers who make a sincere effort to pay their bills. Our representatives can assist you by providing the information on a variety of energy assistance programs, making referrals to local agencies, applying for a grant from various fuel funds or establishing payment arrangements or an extension.

Existing assistance programs include:

Low-Income Home Energy Assistance Program (LIHEAP) offers FREE energy assistance grants for income-qualified customers. You do not have to have an unpaid bill to receive these grants.
Program extended until April 30, 2021.

Customer Assistance Program (CAP) offers a personalized monthly payment based on income, average bill, and past due debt forgiveness with on-time monthly payments. The difference between the CAP payment and actual usage bill may also be forgiven.

Operation Share Energy Fund is a community-based program that is funded by voluntary donations from UGI employees, UGI customers and concerned citizens. This fund provides energy assistance grants to qualified customers who experience difficultly paying their heating bills.

Contact UGI

Please visit our Income Guidelines page to see if you qualify for assistance. UGI customers who are not eligible for low-income and fixed-income assistance but are experiencing trouble managing their energy costs should still consider contacting our Customer Care Center Monday through Friday from 8AM to 5PM at 800-276-2722. Our representatives can individually assist you and your family with additional options that may be available based on your account.