COVID-19 Residential Resources - UGI Utilities
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COVID-19 Residential Resources

Together We Can Do More > COVID-19 Residential Resources

UGI is committed to making things easier for our customers during these challenging times.

To help you worry less, we’ve compiled the following list of resources and information regarding assistance programs and payment options.

Temporary Disconnection Suspension

On March 13, 2020, UGI suspended the disconnection of natural gas or electric service due to non-payment. As of November 9, 2020, UGI will continue the disconnection suspension for Pennsylvania households at or below 300% of the Federal Poverty Level 

Late Payment Fees Waived

Since March 25, 2020, UGI has been providing bill credits for any late payment charges billed on or after that date. Bill credits have been applied to the following billing statement.

Effective November 9, 2020, per PA PUC order M-2020-3019244, UGI will continue to waive Late Payment Charges for accounts identified as having a household income at or below 300% of the Federal Poverty Level. If you meet these guidelines and were assessed a Late Payment Charge, it will be credited on your next bill.

Billing and Payment Information

UGI offers a variety of payment options including:

View all of our options on our Payments & Billing page.

Budget Billing Program

If your gas or electric usage varies widely from month to month or seasonally, consider our Budget Billing program, which allows you to spread your UGI costs evenly throughout the year.

Customer Assistance Programs to Help with Your Bill

As always, UGI offers many programs to assist customers in managing their energy costs and saving money. UGI is committed to helping customers who make a sincere effort to pay their bills. Our representatives can assist you by providing the information on a variety of energy assistance programs, making referrals to local agencies, applying for a grant from various fuel funds or establishing payment arrangements or an extension.

Existing assistance programs include:

Low-Income Home Energy Assistance Program (LIHEAP) offers FREE energy assistance grants for income-qualified customers. You do not have to have an unpaid bill to receive these grants.

Customer Assistance Program (CAP) offers a personalized monthly payment based on income, average bill, and past due debt forgiveness with on-time monthly payments. The difference between the CAP payment and actual usage bill may also be forgiven.

Operation Share Energy Fund is a community-based program that is funded by voluntary donations from UGI employees, UGI customers and concerned citizens. This fund provides energy assistance grants to qualified customers who experience difficultly paying their heating bills.

Contact UGI

Please visit our Income Guidelines page to see if you qualify for assistance. UGI customers who are not eligible for low-income and fixed-income assistance but are experiencing trouble managing their energy costs should still consider contacting our Customer Care Center Monday through Friday from 8AM to 5PM at 800-276-2722. Our representatives can individually assist you and your family with additional options that may be available based on your account.