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Electric Outage Restoration Process

We want to keep our customers as informed as possible. Please know the outage numbers released are the best information we have at the time. This information changes rapidly as new outages are reported or identified, or as customers are restored.

Background Information On Our Service Restoration Process

UGI uses a step-by-step process that is consistent with the electrical utility industry standards when a significant weather event causes severe damages to our electric system.

First, in advance of the severe weather incident, UGI convenes its Storm Response Team and begins to carefully prepare for the storm and its potential effects. While the storm is impacting the UGI service territory, UGI crews stand-down for safety reasons. Once it is safe to begin work, UGI crews are dispatched to areas affected by the event.

It is important to note that when the extent of storm damage to the electrical system is severe and widespread throughout our service area, company personnel cannot respond to every outage at once. For this reason, UGI prioritizes restoration activities. The safety of the public and the crews working to restore service are always a primary concern. Restoration efforts focus first on resolving dangerous situations such as downed power lines and addressing critical infrastructure such as emergency facilities and municipal services. View diagram that outlines the steps in UGI’s restoration process.

To report a power outage, call (800) 276-2722 and select option 2.