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FAQs About Switching to Natural Gas

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faq-iconWhy would I choose natural gas for my home?

Natural gas is a clean, affordable and domestic natural resource.  Instead of paying in advance to keep your oil tank filled, with natural gas you pay for what you use after you use it. Other benefits include lower energy bills, more comfort and less work (no oil deliveries to schedule, charcoal to gather, wood to chop).

On average, customers who switch to natural gas heat from oil or electricity save hundreds of dollars per year. Save another $300 or more a year when you convert your water heater from electric to natural gas. UGI offers payment options like budget billing and online payments to make paying for your natural gas easy and hassle-free.

When you’re ready to make the switch, UGI’s Steps to Convert page is a great place to start for help.

faq-iconDoes UGI install the natural gas equipment or only the gas service?

UGI installs only the gas service line. You will have to contact a HVAC contractor to purchase and install the equipment (natural gas heater, water heater, dryer, range, fireplace, etc.). For a list of qualified contractors in your area, visit our Contractor Locator.

faq-iconHow long will it take to get a natural gas service installed?

In general, it takes six to eight weeks from the time you request natural gas service until the installation is complete.

faq-iconHow much does installation cost? Is there any other amount I am responsible for paying?

Your UGI Conversion Representative can provide the cost details for installation of the gas service line and any other fees. These costs will also be outlined in your Customer Agreement.  If you are required to pay UGI a contribution toward installation costs, you may choose to finance this expense in conjunction with your heating system purchase through KeystoneHELP. To learn more, visit their website or call (844) 734-6631.

faq-iconWill I need to get permits prior to the work being done on my property?

UGI will secure all required street rights of way and permits; your HVAC contractor will obtain permits for work done inside of your home.

faq-iconWill UGI dig up my yard or driveway to install the natural gas lines? If so, am I responsible for paying for any damage to my lawn or driveway?

mainservice - Frequently Asked QuestionsThe image to the left depicts placement of a natural gas main (1), natural gas customer service line (2), and natural gas meter (3).

UGI crews will need to dig a trench to install gas facilities. UGI crews make every effort to minimize the disruption on how the trenching may impact your property. Your UGI Conversion Representative can review, in detail, where the natural gas facilities will be placed, and what restoration steps will be taken.

faq-iconOnce the new gas service line and meter are installed, how long until my sidewalk is restored?

In most instances when installing a new service line it is the customer’s responsibility to restore the sidewalk. However, in those cases where the sidewalk is disturbed and it is UGI’s responsibility to make final restoration, UGI will immediately backfill it with sand and stone to avoid any safety hazards. Then we need to wait a minimum of 90 days to allow for the settlement of materials before restoration of the sidewalk. Paving is also seasonal and cannot be completed in the late fall/winter months. Repaving can take three months to a year.

faq-iconI have propane equipment that is not that old. Can I convert it to natural gas?

Please contact an HVAC contractor to review your propane equipment and provide you with information about whether the equipment can be converted. Your contractor will provide information about costs associated with the conversion. To find a contractor in your area, use our Contractor Locator.

faq-iconHow can I learn more about making the switch to natural gas?

We have many resources available. View our video that guides you through the entire process to convert to natural gas. Visit our UGI Connection Blog to read stories from customers who have recently made the switch. Also, follow us on Twitter, like us on Facebook and visit us on YouTube for more information.