Emergency Information
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Behind on Utility Bills? We’re Here to Help

  1. Behind on Utility Bills? We’re Here to Help

In addition to UGI-specific programs such as the Customer Assistance Program (CAP) and the Low Income Usage Reduction Program (LIURP), there are programs available to Residential customers as a result of CARES Act  Programs that are generally income-based.

UGI Assistance Programs

Calculate the weekly gross income (before taxes) for all members of your household. This information will be needed to help get you the maximum amount of assistance available.

If your household income is at, or below, the income levels shown below, you may qualify for at least one of the UGI Customer Assistance Programs. Learn more about UGI Customer Assistance Programs.

Eligible Gross (Before Taxes)
Monthly Household Income

Based on Number of Household Members









Emergency Rental Assistance Program (ERAP)

Pennsylvania received approximately $569 million to administer assistance to renters, landlords, and utility providers who have been affected by the COVID-19 pandemic and economic insecurity.  ERAP can help you cover:

Past due and upcoming rent balances
Utility and home energy costs
Other expenses related to housing

Learn more about what’s covered and how to apply at dhs.pa.gov/erap.

Pennsylvania Homeowner Assistance Fund (PAHAF)

This housing-related program is funded by the U.S. Department of the Treasury to assist Pennsylvania homeowners facing financial hardship due to the COVID-19 pandemic. The program will provide financial assistance to homeowners for qualified mortgage and housing-related expenses to avoid delinquency, default, foreclosure, or displacement.

Find out more on the PAHAF website.

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Have questions about your account or what help is available?

Our Customer Care Team is available Monday through Friday from 8 am to 5 pm to review options with you.
Call 800-276-2722

Did you know UGI is now offering fee-free credit card payments? Pay now.

Credit card payments are processed through our third-party vendor Paymentus.