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New Business Activation (NBA) Program

  1. New Business Activation (NBA) Program

UGI Utilities recognizes the critical role that HVAC contractors play in bringing affordable and reliable natural gas to new customers. So, we developed the New Business Activation (NBA) program to provide valuable resources to reputable trade allies within our service territory.

Through the NBA Program you’ll receive important safety education that will allow you to activate customer meters, providing a convenience that other contractors cannot offer.

  • For contractors who do participate in the program, UGI will run the service and set a meter (with a lock) at the same time. Any of your installers who take part in the program will be given keys to these locks. Once you finish your equipment install, you will be able to tie right into the meter and remove the lock. This will activate the service for the customer without the need for UGI to return.
  • For contractors who do not participate in the program, UGI will run the service line but not set a meter at that time. Once you complete your equipment install, the customer will need to contact us and schedule an appointment at a later time for UGI to return and set the meter. This will delay the activation of the service.

Additionally, you’ll be listed as a trusted resource on our Online Contractor Locator. Thousands of visitors, who are looking to add, repair or replace equipment, access this page monthly.

To be enrolled in the NBA program, you will need to complete and email the two forms along with a copy of your certificate of insurance to contractorsupport@ugi.com (be sure to list UGI Utilities, 1 UGI Drive, Denver PA 17517 as an additional insured on the General Commercial Liability policy).

Our Training Department will then send an email to each of your installers with instructions on how to complete the required online, self-guided education module, which takes about 45 minutes to complete. UGI will send meter lock keys to all individuals who successfully completed the module. Periodic completion of this module will also be required to ensure all NBA Program Participants are familiar with the current International Fuel Gas Code standards.