Natural Gas Outages
The safety of our customers and the community is our top priority. When a natural gas outage occurs UGI field crews need to turn off natural gas service at each individual home at the outdoor meter or service valve in order to complete repairs and restore natural gas service to the area.
Once natural gas service is restored, UGI service crews will go door-to-door in the affected area to restore service to customers. Our personnel will need to enter all homes affected to turn on natural gas service and re-light appliances. Under no circumstances should a customer attempt to turn their natural gas service back on their own. If UGI needs to enter a home to restore natural gas and the homeowner is not present, UGI personnel may be assisted by fire, police and other emergency personnel.