In observance of the holiday, the UGI Contact Center will be closed for non-emergencies on Wednesday, December 24 and Thursday, December 25. Our emergency line will remain open 24/7.  If you're experiencing a natural gas or electric emergency, call 800-276-2722 immediately from a safe place.
 

Once the new gas service line and meter are installed, how long until my sidewalk is restored?

01 Nov 2021

In most instances when installing a new service line, it is the customer’s responsibility to restore the sidewalk. However, in those cases where the sidewalk is disturbed and it is UGI’s responsibility to make final restoration, UGI will immediately backfill it with sand and stone to avoid any safety hazards. Then we need to wait a minimum of 90 days to allow for the settlement of the materials before restoration of the sidewalk. Paving is also seasonal and cannot be completed in the late fall/winter months. Repaving can take three months to a year.