Why did a contractor and not UGI do the work to install/repair the gas service line? Are the contractors equally qualified?

UGI uses subcontractors for large projects and to assist with seasonal work variations. UGI and its subcontractors receive thorough training on properties of natural gas, gas distribution facilities, special tooling and personal protective equipment. UGI provides programs to maintain and enhance the skills of its construction workforce. Please rest assured that we are only using qualified contractors in compliance with federal and state regulations and industry standards regarding natural gas pipeline operations. All contractor crews are trained to these specifications and regularly checked to verify their qualifications. UGI inspectors also ensure contractor compliance.