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Email Correspondence FAQ's

Your decision to utilize email for account specific and general correspondence is strictly voluntary.   You may opt-in to email delivery by calling us at 800-276-2722 or setting your Email Correspondence Preferred Notification Preference to ON in the UGI Online Account Center as shown below.  To update or check your current preference, please login at https://onlineaccount.ugi.com/portal/.

Screenshot of Notifications Preferences page in Online Account Center that shows Email Correspondence Preferred option toggled On

Your decision to utilize email for account specific and general correspondence is strictly voluntary, and your consent may be rescinded at any time by contacting us at 800-276-2722 or setting your Email Correspondence Preferred Notification Preference to OFF in the UGI Online Account Center as shown below.   To update or check your current preference, please login at https://onlineaccount.ugi.com/portal/.

Screenshot of Notifications Preferences page in Online Account Center that shows Email Correspondence Preferred option toggled Off

When you opt into the Email Correspondence Preferred notification preference, you will receive the following types of account-specific electronic correspondence:

  • Returned Payment Notifications
  • Voided Check Notifications
  • Past Due Account Notifications
  • Deposit Notifications
  • Outstanding Refund Notifications
  • Choice Supplier Confirmations (Enrollment, Unenrollment, Switch)
  • Landlord Notifications Residential (Vacancy and Discontinuance)
  • Tax-Exempt Letter
  • Final Bill Reminders
  • Customer Assistance Program (CAP) Notifications.
  • Service Activation Requirements Letter

No, you will no longer receive a paper copy via USPS for the correspondence noted above.

No, a customer is only able to consent to receive email delivery of account notifications within their UGI Online Account Center profile or by speaking with a UGI Customer Care Representative at 800-276-2722.  However, you may have already elected to receive account-specific correspondence electronically.  You can check your current election in the UGI Online Account Center. After logging in, visit the Notification Preferences page under the Account menu and refer to the Email Correspondence Preferred preference setting.