Explore Assistance Programs
UGI is committed to helping customers who make a sincere effort to pay their bills. Our representatives can assist you by providing information on a variety of energy assistance programs, making referrals to local Community Based Organizations, or establishing payment arrangements.
Review the available assistance programs below to determine which program best applies to your situation. A family of four can make up to $6,698/month and qualify for at least one of the programs. Review the full list of income guidelines here.
If you are temporarily unable to pay your UGI bill, please contact the UGI Customer Information Center at 800-276-2722.
Low-Income Home Energy Assistance Program (LIHEAP)
Pennsylvania’s Low-Income Home Energy Assistance Program (LIHEAP) offers energy assistance grants to income eligible customers who need help paying their utility bill. If you have no heat or an active termination notice, you may also be eligible for a Crisis grant. Verified household income must be at or below 150% Federal Poverty Income Guidelines. Request LIHEAP Funds by visiting www.compass.state.pa.us or call 800-UGI-WARM for an application. Learn more about LIHEAP.
UGI Customer Assistance Program (CAP)
The UGI Customer Assistance Program (CAP) is a payment plan based on income or average bill that is available to income eligible customers who may need help managing their utility bills or paying off past due balances. A portion of past due debt will be forgiven with each timely and in full monthly payment. Verified household income must be at or below 150% of the Federal Poverty Income Guidelines. Learn more about CAP or check your eligibility here.
Operation Share Energy Fund
The Operation Share Energy Fund provides energy assistance grants to qualified customers who experience difficulty paying their energy bill. Verified household income must be at or below 250% Federal Poverty Income Guidelines. This community-based program is funded by voluntary donations from UGI employees, UGI customers, and concerned citizens. In addition, UGI provides a corporate donation to help fund the program.
Low-Income Usage Reduction Program (LIURP)
The Low-Income Usage Reduction Program (LIURP) provides energy saving improvements to qualifying households to help reduce their utility bills and/or usage. If your home is cold and drafty and keeping your thermostat set low does not result in lower energy bills, you may be eligible for LIURP. To be eligible, UGI gas and electric customers’ gross annual income must be within 200% of the Federal Poverty Income Guidelines. Click here to learn more about the benefits of LIURP.
Additional Links and Resources
Note:
- If you are purchasing your natural gas from a third-party supplier, enrollment into the UGI Customer Assistance Program (CAP) is currently not available.
- If you currently have a valid Protection From Abuse order from a court, your service cannot be terminated during the winter without PUC permission. Some additional protections are available to you. Call 800-276-2722 immediately. (You will be required to provide us with a copy of the order.)
Hearing or vision impaired?
- Large print bills are available by calling 800-276-2722.
- TDD Pennsylvania Relay Service is available by calling 800-654-5984.