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UGI Connection

a blog from UGI Utilities, Inc.

November Featured Community Organization: CONTACT Helpline

211 300x158 - November Featured Community Organization: CONTACT HelplineAs the cold winter approaches, there are people in the community with questions about where they can go to find warm food, shelter, heating fuel resources, and more. In recognition of these needs, our Featured Community Organization for November is CONTACT Helpline.

CONTACT Helpline is a 24-hour, 7 days-a-week, listening, health and human service information and referral service, providing information to the Pennsylvania communities of Adams, Cumberland, Dauphin, Franklin, Fulton, Huntington, Juniata, Lancaster, Mifflin, Perry and York counties.

Callers reach out to talk about family issues, concern with community problems, work difficulties and to talk about their day.  Active listening is the core skilled used by all the Helpline Specialists working all helplines. CONTACT is considered the “Gateway to Human Services” and maintains the most comprehensive listing of human services available to residents. Examples of reasons to call include rent payment assistance, heating fuel resources, counseling, drug and alcohol concerns, food and shelter.

November FCO 300x166 - November Featured Community Organization: CONTACT Helpline

UGI was recently a gold sponsor and made a cash donation for the organization to purchase items for the silent auction at the “Save a Life” Gala Fundraiser to benefit CONTACT Helpline.

CONTACT maintains a data library of thousands of referral agencies, organizations, and programs. Finding information to assist with a basic need can be extremely challenging, but CONTACT has made it much easier, by calling 2-1-1 or visiting the online data library at https://pa211.communityos.org for assistance.

UGI is proud to support CONTACT Helpline to help it expand and improve their services to the community. For more information, visit www.contacthelpline.org or www.ugi.com/featuredorg.

 

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October Little Reader Pick: Curious George and the Firefighters

oct little reader - October Little Reader Pick: Curious George and the FirefightersOctober 8-14 is Fire Prevention Week, a week to teach children how to prevent fires and what to do in a situation when a fire occurs. In honor of this, UGI makes Curious George and the Firefighters, by Margret and H.A. Rey and Anna Grossnickle Hines, the Little Readers Pick of the month.

A “feel good” book about a silly monkey helps children learn how to keep calm when a fire occurs, and shows a glimpse at what actually happens at a fire station. Curious George has been a fan favorite for many years, and the tales of this curious monkey help inform young readers about handling situations they are not used to, while using a fun and familiar face.

Little Reader Icon 300x299 - October Little Reader Pick: Curious George and the Firefighters

At UGI Utilities, we are deeply committed to children’s literacy.  Studies have shown that children who are not reading at grade level by third grade will experience significant difficulties throughout their lives. Today’s students will be tomorrow’s business and government leaders, employees and customers.

Check back each month for new Little Reader picks and follow @UGIReads on Twitter for more book selections, author quotes, and tips and tricks to help your own little reader. Have a suggestion for a Little Reader Pick? Let us know in the comments below.

Happy Reading!

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Caption This! Enter to Win a NEST Wi-Fi Thermostat

October is Energy Awareness Month, a time designated to bringing awareness to energy- and water-saving resources as well as what we can to do reduce our energy usage. In honor of this important initiative, UGI Save Smart is launching a Caption This! photo contest for your chance to win a NEST Wi-Fi Thermostat on our Facebook page (www.facebook.com/UGIUtilities) to help you start saving energy and money. Now’s the time to test your creativity skills by submitting your most original caption for our Halloween photo (below) and you could be on your way to saving your home energy and money.

blogphoto 300x200 - Caption This! Enter to Win a NEST Wi-Fi Thermostat

Here are the rules:

  1. Only 1 caption per post. The Caption This! photo will be the same photo each time and will be posted 3 times including the launch post. You may enter on each post but only once.
  2. All captions must be posted on the Caption This! photo post. We will be sharing energy saving tips in between the photo posts. Please go back to our photo posts to enter.
  3. The contest will start on Tuesday October 17th. The last chance to enter will be by Tueday October 24rd at 11:59 PM.
  4. By entering this contest, you agree to the full Terms and Conditions. Please read full Terms and Conditions by clicking here.
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October Featured Community Organization: Dress for Success

DressforSuccessLogo 300x169 - October Featured Community Organization: Dress for SuccessUGI is proud to support women in the workplace and help them to develop the skills necessary to be successful. That’s why this month we’re highlighting Dress for Success as the Featured Community Organization for October.

Dress for Success is an international nonprofit organization, with affiliate locations throughout the UGI Service Territory, that empowers women to achieve economic independence by providing a network of support, professional attire and the development tools to help women thrive in work and in life.

By donating or volunteering, community members can support Dress for Success to empower women on their path to financial independence. Donations can include clothing, such as new or gently used suits or business apparel, shoes, and accessories. As a volunteer, women can learn and develop new skills, make connections, improve their resumes, and build their confidence.

Dress for Success is focused on more than just an outfit; they envision a world where women do not live in poverty, are treated with dignity and respect, and are strengthening their families and shaping their communities.

To find a Dress for Success affiliate near you, please visit www.dressforsuccess.org.

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UGI Helps Power Zapp’s Chips Northeastern PA Expansion

Zapps 208x300 - UGI Helps Power Zapp’s Chips Northeastern PA ExpansionNatural gas powers more than just your home’s heating and cooling appliances.

Zapp’s Potato Chips, with assistance from UGI, recently expanded its manufacturing operations in Luzerne County, increasing production capacity by 20 percent.

A division of Utz Quality Foods, Zapp’s plant in the Hanover Industrial Estates opened in 2010 to accommodate a growing market in the northeastern United States.

“This was an ideal location, and we had convenient access to gas, electric and water,” Plant Manager Barry Wiggins said. “UGI has been awesome to worth with. They upgraded our meter and regulator and worked with us to change our contract.”

The Zapp’s expansion is just one of several projects involving UGI in the Hanover Industrial Estates. UGI previously worked with Nardone Bros. as the company expanded its pizza operation, and with Chewy.com, which is building a new distribution center for pet supplies.

To learn more about the benefits of powering your business with natural gas, visit www.ugi.com/switchmybusiness.

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September Little Reader Pick: A Day’s Work

sept little reader 300x265 - September Little Reader Pick: A Day's WorkIn honor of Labor Day, UGI’s Little Reader Pick of the Month for September is A Day’s Work by Eve Bunting.

This book tells a story of a child named Francisco, a young Mexican-American boy, who helps his grandfather find work as a gardener; however, they find trouble as his grandfather does not speak English and knows nothing about gardening. Readers will get a glimpse into modern immigration and labor, and the message teaches children the importance of hard work, integrity, honesty, and equal treatment for everyone.

Little Reader Icon 300x299 - September Little Reader Pick: A Day's Work

At UGI Utilities, we are deeply committed to children’s literacy.  Studies have shown that children who are not reading at grade level by third grade will experience significant difficulties throughout their lives. Today’s students will be tomorrow’s business and government leaders, employees and customers.

Check back each month for new Little Reader picks and follow @UGIReads on Twitter for more book selections, author quotes, and tips and tricks to help your own little reader. Have a suggestion for a Little Reader Pick? Let us know in the comments below.

Happy Reading!

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September Featured Organization: American Red Cross

2000px American Red Cross Logo.svg  300x102 - September Featured Organization: American Red CrossThis September, UGI is spotlighting the American Red Cross in recognition of National Preparedness Month. The organization offers life-saving preparedness programs and services for residents across the UGI service territory. UGI is proud to partner with the Red Cross through our support for its Home Fire Prevention Program, which is aimed at reducing the number of home fire-related injuries. UGI is proud to support the Red Cross and Home Fire Prevention Program, a campaign aimed at reducing the number of home fire-related injuries.

smokealarms 300x200 - September Featured Organization: American Red Cross

UGI employees participate in a smoke alarm installation day during the American Red Cross’ Sound the Alarm campaign to provide free smoke alarms and emergency preparedness materials to high-risk homes.

Every year, the Red Cross responds to over 60,000 disasters, many of which include home fires, and focuses on helping people be prepared for any type of crisis before it occurs. Through Home Fire Prevention Program, the Red Cross offers free smoke alarm installations and battery replacements to more than 3,000 homes, and works to create escape plans and distribute safety information so families can be prepared for unforeseen circumstances. The Red Cross coordinates with fire departments to canvass neighborhoods and check alarms or install new lithium ion batteries, which last 10 years.

This is the third year that the Red Cross has been offering the Home Fire Prevention Program and will be celebrating their one millionth smoke detector installation in September.

You can help support the Red Cross and the Home Fire Prevention Program in a variety of ways:

  • Get prepared at home to keep your family safe.
  • Volunteer to assist those after a fire, or educating community members.
  • Make a donation to help families prevent, prepare for, respond to, and recover from home fires.
  • Join Sound the Alarm by installing free smoke alarms in the community.

For more information about the American Red Cross and how you can become involved with an American Red Cross chapter in your area, visit www.redcross.org.

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Important Information About UGI’s New Customer Information System

August UNITE Image 300x200 - Important Information About UGI's New Customer Information SystemWe have recently updated our customer information system and online customer portal.

In order to register for a new online account, you will need your September bill (with a due date September 27th or later). This bill will show your new account number (starting with a “4”) and you can use this to register for a new online account and enroll in our upgraded eBill program at www.ugi.com.

In the meantime, for bills due prior to September 27th, you have several payment options:

  1. Mail a check payment.
  2. Call 1-800-276-2722 and speak to one of our representatives who can take a check by phone, free of charge. (Due to our system upgrade, we are currently experiencing high call volume and wait time and suggest that you call closer to your payment due date, in order to minimize your wait time).
  3. Make a one-time credit or debit card payment online or through our automated phone payment system.  If you were charged a 3rd party service fee, please email us with your account information at customersupport@ugi.com.

We apologize for any inconvenience associated with the transition to our new online billing system. We are excited to launch these new customer enhancements for your benefit, and we appreciate your patience while we work to improve our customer experience. For more information about the transition to our new customer information and billing system, please visit www.ugi.com/upgrade.

The comment section is currently closed. To ensure your comments and feedback about UGI’s new customer information and billing system are received and responded to in a timely manner, please email us at customersupport@ugi.com. Thank you, UGI Social Team

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Stay Safe: Be Prepared During Electrical Storms and Outages

Objects useful in an emergency 24323030 720x586 72 RGB 300x244 - Stay Safe: Be Prepared During Electrical Storms and OutagesSummer thunderstorms are quickly making way for hurricane season and lightning and strong winds can suddenly interrupt electric service. UGI encourages its electric customers to take time now to plan ahead and prepare to keep your family safe in the event of an outage.

Be prepared: Create and Electrical Storm Emergency Kit:

  • Flashlights, and battery-powered radio or TV – with extra fresh batteries for each.
  • Landline phone with cord (cordless phones require electricity), and/or a way to recharge cell phone batteries.
  • Battery-powered or windup alarm clock.
  • A supply of bottled water – one gallon per person per day.
  • Non-perishable foods that require no heating.
  • Blankets, bedding or sleeping bags.
  • First Aid kit and medications.
  • Special items for infants, the elderly or family members with special needs.
  • If you depend on medical equipment for life-support, purchase a back-up power supply for use during a power emergency.
  • Emergency telephone numbers – UGI Electric can be reached at (800) 276-2722.

Lost power? Stay Alert, Remain Calm, Check Your Home:

  • Make sure all appliances are turned off.
  • Make sure faucets are in the off position in case you are not there when power comes back on.
  • Only open refrigerator and freezer doors when necessary. A full freezer will stay frozen 36 to 48 hours; a half-full freezer will stay frozen for about 24 hours.
  • If you use a generator during an outage, follow the manufacturer’s instructions for proper venting and operation.
  • UGI Electric customers should call UGI’s emergency response number – 1-800-276-2722 – to report either an outage or downed power lines. DO NOT touch downed lines. Instruct children to STAY AWAY from downed lines. Your safety is always our top priority.

What You Can Do Today to Prepared for a Storm-relation Outage:

  • Lightning can damage electric equipment. Use a ground fault circuit interrupter (GFCI) to help prevent electrical shock injuries.
  • Use electrical surge protectors/suppressors, especially with “sensitive” electronic equipment – and plug into separate, grounded circuits. Buy electronic equipment with battery backup when possible.
  • Talk to an electrician about installing a lightning arrester in your main circuit panel.

Remember to visit the UGI Outage Center in the event of a power outage for real-time updates information, visit: www.ugi.com/outage.

 

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UGI Gives $100,000 to Lancaster Co. CTC for Equipment

Lancaster CTC 300x207 - UGI Gives $100,000 to Lancaster Co. CTC for EquipmentThanks to a multi-year, $100,000 donation from UGI Utilities, heating, ventilation, air conditioning and refrigeration (HVAC/R) students at Lancaster County Career and Technology Center (CTC) in Brownstown have an opportunity to specialize in installing, troubleshooting and repairing natural gas-powered machines. UGI provided the funds so the program could purchase specialized heating and cooling equipment.

The new equipment was on full display during the Pennsylvania State Skills USA Competition in April at the Brownstown campus. HVAC/R students from technical high schools throughout the state participated in the event. Local business leaders served as judges.

Anthony Gillespie, executive director of the Lancaster County Career and Technology Foundation, said UGI’s support “is making an incredible difference in technical preparation of the students in the program.”

HVAC instructor Michael Arnt said the new equipment gives students – currently there are 16 in advanced placement internships – real-world experience and a leg up in their future profession. “Most often the internship results in full-time employment upon graduation from the program,” he said.

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